iphone 13 pro fuzzy / stuttering scrolling

Is anyone experiencing slow/fuzzy/stuttering scrolling on an iPhone 13 pro?

it happens suddenly and out of nowhere, worse doesn't go away, not restarting the device, not a clean install, nothing so far. It seems like it gets worse when I use it more than 20 minutes straight. On certain apps, it becomes unusable and sometimes the pages won't load.

Looking for a way to fix this.

any help would be appreciated

iPhone 13 Pro

Posted on Oct 23, 2021 8:28 PM

Reply
2 replies

Oct 25, 2021 4:56 PM in response to judysings

Thanks for the fast response. I will try responding to your thread in the order it was asked, hopefully that helps. Before answering, I have already opened a ticket but haven’t gotten any response yet. It is supposed to be software, and I can’t dismiss that, especially because I recently went to the Apple store to have a replacement done and still experiencing some issues, although some are gone.


Now, to your questions.

Does this happen with a specific app?

-Mostly Safari, but yes some other apps (although it seems because they are not pro motion optimized or 120 hz ready which explains the stuttering and fuzzy look when scrolling, this is by the way a comment which came from Apple, can’t remember the name)


Have you tried the steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

  • no need to answer this


You mentioned that you did a "clean install", after restoring your device using a computer, did you set up as new or restore your backup?

  • clean install, set up as new, then set up as new again, then restored my backup. Have done this procedure 3 times because apparently we need to make extra extra extra sure we do that first.


what I don’t get, is that my girlfriend got a 13 pro max and no issues whatsoever. I have the 13 pro and experiencing tons of glitches and non responsive screens. If you do reviews store visits you wi see the issues they wrote, and if you see the support through call or chat, maybe they can share the videos as well. Either way, I still am experiencing software issues. Hopefully this get sorted out soon as there some other threads out there mentioning the same issues, although again, my girly and other friends are not experiencing any of them. Bad batch?

Oct 24, 2021 7:26 PM in response to jesus253

Hi jesus253,


Thank you for posting in Apple Support Communities. We'd like to help resolve the issue you are experiencing with scrolling on your iPhone. Sounds like you've done some awesome troubleshooting so far. Does this happen with a specific app? Have you tried the steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


You mentioned that you did a "clean install", after restoring your device using a computer, did you set up as new or restore your backup?


If this continued after setting up as new, you may want to reach out to Apple Support for further assistance. Depending on your region, you may be able to reach them here: Get Support.


Have a good one!

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iphone 13 pro fuzzy / stuttering scrolling

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