iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:17 PM

All,

I am happy to announce that Apple Support contacted me this morning to inform me of update 15.2. This update has fixed my problem so far. No more disconnects during phone calls in my Tundra.


Please do this update and post your results here.


Thank you Apple Support for listening to our feedback!

315 replies

Jan 27, 2022 2:51 PM in response to IslandCove

I also just updated to the 15.3 and while it is too soon to say for sure, I did make a phone call for just over 8 minutes without disconnecting. The last update, 15.2.1 had actually made it worse and my calls dropped within the first couple of minutes. I have a 2016 Toyota Highlander. I will see how it goes with a longer phone call. Hoping that this 15.3 fixed it. I used to have the iphone X and had no problems at all. I upgraded because of the camera which is a big improvement but the bluetooth issue with phone calls not staying connected has been VERY frustrating to say the least.

Feb 12, 2022 1:27 PM in response to pudgemo

Hi, there I've got same issue with bluetooth in car, each longer calls are dropped. I tested my 12pro max in several toyota (2008-2018) cars but also in audi A4, A6, and A8 (cars from 2010-2019), many VW (cars from 2008-2015) like passat and arteon and with all tries connection to bluetooth during calls was dropped but call was still present in iphone.

I sent at least 20 feedback to apple but no reaction. I made a test with my old iphone 6s, with firmware 12.xx all was ok but after i made upgrade to 14 problems start, also siri start to make buzzz in car's audio speaker just before she answer to my question which wasn't present before upgrade to 14.

All what online apple or shop service can tell me was: "make a restoration" which of course doesn't help at all

I'm tired, I spent so much money for 12P-max and now to make calls without interruption I just don't use my car audio which is frustrating when radio plays .

Oct 27, 2021 6:44 PM in response to pudgemo

Hello,


Apple has a Product Feedback page which would be the best place to provide them with that great troubleshooting information you gathered. Product Feedback - Apple


Out of curiosity does your car support CarPlay and, if so, have you paired the iPhone to it using that setting?

Connect iPhone to CarPlay - Apple Support


That may allow for a better connection with non music apps.


I hope this helps.

Nov 7, 2021 6:45 AM in response to Utrust

I too have had the same issues!!

i upgraded from an iPhone XR to an iphone13 about 3 weeks ago and yes It is very frustrating to say the least because 75% of my phone calls are on Bluetooth and while driving.

I have called apple support about this issue, i have been to the Apple Store and had a hard reset on my phone there and have upgraded to new iOS every single time a new update comes out and still having the same issues.

i use a blue parrot headset while driving and its almost like it’s loosing cell service but then you can hear all the static of what it sounds like when not getting good cell phone service. What I have started doing is manually pressing the audio tab during a phone call and toggling from headset, to iPhone, to iPhone speaker back to head set. Sometimes this clears it up after 2 or 3 attempts sometimes it does not. And I’ve noticed it seems to ALWAYS do it when driving and going down into a lower area.

ive also had this same issue while at home walking around inside my house talking on my apple AirPod pros and have the same issues which it connecting to my 2018 Toyota Tundra. I personally think it’s a Bluetooth connection issue when paired to a device and on a phone call only. I have not had this issue happen as of yet while playing iTunes to my vehicle. Hope they address this soon.

Nov 8, 2021 1:44 AM in response to Utrust

All


In the second post above there is a link to the Apple Product Feedback page (https://www.apple.com/feedback/). I submitted this issue there in hopes to get more visibility at Apple. If you haven’t already, please take the time to submit this issue there. Hopefully we can get enough submissions to catch their attention. Especially given how disruptive this issue is.


That page does have a character limit, so I ended up posting a short description of this issue along with a link to this discussion.

Dec 14, 2021 11:28 AM in response to iPhoneuserproblemSzz

Several weeks ago I paid $75 to update the software on my 2017 Toyota Tundra....Bluetooth still dropped calls. Saw last night that the IOS 15.2 came out and so I updated that. I didn't have a lot of confidence based on the number of people in these forums saying they still lost calls with IOS 15.2. Well, I made 1 phone call, lasted 14 min and had no issues. I'm not convinced it's fixed, but am cautiously optimistic. I'm also thinking the fix or no fix is dependent on the type of vehicle you have? We'll see, time will tell.

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iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

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