You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

Reply
315 replies

Dec 19, 2021 5:51 AM in response to pudgemo

This is most likely a hardware issue, one reason this issue has been going on for many months now. My bet is Apple is trying to figure out how much it's going to cost them to replace a Bluetooth chip on the motherboard. Sometimes even good manufacturers like Apple are stung by cheaper and inferior products they purchase to manufacture their devices.

Dec 20, 2021 7:14 AM in response to pudgemo

Not a car connection problem, but my Phonak PartnerMic/iPhone is suddenly losing connection.


I have had an iPhone and Phonak's PartnerMic for about nine months. The iPhone/PartnerMic connection has been excellent, very solid, and a 50 foot+ range. The last week or so, the connection has been poor. Today it lost connection three times in about five minutes, all within a 10' range. This particular location was a grocery store we visit several times a week. Both devices had been charged recently. I recently updated to the iOS 15.1.1 on my iPhone 12 mini.

Dec 20, 2021 5:22 PM in response to brian2060

I also contacted Phonak (Hearing Aid seller) with this problem. Here is their reply:


Hi Brian,    

Thank you for contacting Phonak. The phone should not change the connection with your device. Please try turning the Bluetooth on your phone off to make sure that is correct.




Best Regards,

 

Consumer Technical Support

-------------------------------------------------------------------------------------------------------

Phonak LLC



------------------What?????


[Personal Information Edited by Moderator]

Dec 21, 2021 5:27 AM in response to Scott-he-him

My iPhone 7 worked fine with my 2019 RAV 4.

iphone 13 works ok when cabled but not with Bluetooth. Everything is updated. Trying to deal with American Family’s Know Your Drive App. Car does not recognize a Bluetooth device. With older phone I did not have to cable to use phone or app.

Now I do and sometimes the connection is still gnarly. Read and tried everything I could find. Aggravated!!!

Dec 21, 2021 7:46 AM in response to Sdunlow

If it helps to calm down some of you, seems like Apple is working on fixing this.

I just tested the not released yet 15.3 (on my 13 Pro Max) which went out for public testers and in my Volvo XC60 2009 all of my incoming calls were finally working fine. I just can't seem to be able to dial straight from my steering wheel to make an outgoing call (then it drops).

I forwarded my feedback to apple, so hopefully they'll fine-tune it and we will have a working bluetooth again.

Dec 21, 2021 4:32 PM in response to pudgemo

I’m joining this crusade to get apple to pay attention to this issue. My family talked me into getting an iPhone 13 pro max after roughly 15 years of being a die hard android user and on my 3rd Toyota Tundra in the same period of time. It feels like I’ve spent more time at the Verizon store or on IPhone support calls than working the past 9 days. I cannot have a conversation for more than 2-3 minutes without the paring between my truck and my new iPhone being dropped. I can only continue the call occasionally if I quickly touch the screen on the phone and switch to speaker mode. I have days where I have 6-7 calls to get through a 10 minute conversation, which in itself is incredibly aggravating, but will ultimately end up with me rear ending someone if Apple cannot fix this.


I never had the issue with my Samsung, Motorola, or Google Pixel phones. I have had Verizon change setting, change the SIM card, IPhone support had me do a back up and reset to default settings. Apple should understand and build phones to work in vehicles without CarPlay. Non of my vehicles have had it and they all worked fine.


This weekend I tried disconnecting my iPhone 13 pro max and connecting my daughters iPhone XR. We made several calls for more than 10 minutes each with no problem. When we got back from driving around I left to run a couple errands. I made calls to my daughter and my wife and both had dropped calls within 2 minutes. Apple, if you are paying attention, please fix this issue. It’s a safety hazard to have this happen and make hands free impossible.

Dec 21, 2021 4:55 PM in response to Toyota3-iphone0

Apple should put out an official statement on what they’re doing to fix this issue. It’s a big deal. I finally updated my 7 and it was a big decision. Now I want to give this phone back and get my money back!


I think an earlier post hit the nail on the head. Hardware issue and they’re trying trying to figure out how to recall these useless devices.


I was always Pro Apple but not anymore.

Dec 27, 2021 3:44 AM in response to pudgemo

Hello, Iphone 13 pro and Audi rs3 8v 2015 without carplay problem too Bluetooth working but sometime when playing Spotify the music stop and start playing as phone call so quality drops to horrible sounding. Need to restart iphone and car connection. Also an other bug when iphone connected in bluetooth the microphone icon (for voice writing) not working anymore and work back when stopping BT connection between Audi and Iphone Before I had a Galaxy S10+ and was bluetooth bug free

iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.