Bluetooth pairing between iPhone and Mac Mini M1 "not supported"

Hello Randy

I had something very similar six months ago and I spent more than four hours on the phone with Apple support and supervisory support and even sending the problem to engineering they had absolutely no answer on how to pay them

But what ended up solving the problem at least so everything worked it still didn’t pair but all the features worked was basically signing in and out of iCloud on each device

andré123 Said:

"Bluetooth pairing between iPhone and Mac Mini M1 'not supported': Hi. I'm unable to connect my iPhone (iOS 15.1) to my Mac Mini M1 (MacOS 12.0.1). The initial pairing seems to work as the code verification pops up on both the iPhone and the Mac, however it never actually connects and I get the following message: Connection Unsuccessful "Name of my device" is not supported. Forget Device (button) Has anyone run into same issue?"

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Reset the Bluetooth Module:

No. I am not getting this issue. So, try the following: Use "Reset the Bluetooth module" to Fix Constant Bluetooth Disconnections - User Tip

Same issue. iPhone 12 Pro Max won't connect to M1 Mini or Intel Mac Mini. Same for a couple of my friends. All since 12.1. Tried all fixes. Still not working. Connects then drops after a few seconds. I also get the 'not supported' message on the phone. Can't unlock with watch, etc.

I am fairly sure it simply does not work at all. What I am not sure about is is it us actually SUPPOSED to work ok !, it seems to be that if you use iCloud to do all sync working and all handoff functions then it all works just fine. Mine works 100% fine all services iPhone 13, Mac mini M1, Apple Watch series 2 and older MacBook Pro all with up to date IOS or OS etc, But nothing works if trying to use Bluetooth!!!! I get the exact same totally useless crap “unsupported device” messages as you all do. What is annoying is that I have not found anywhere info that says you must choose between Bluetooth or iCloud but so far it does seem to me this is what you are supposed to do. It does not seem possible to enable both ways of doing these things and then to let these hw and sw systems decide for themselves which is optimum to execute. It looks like if you follow exact apple instructions re the Bluetooth you end up totally f…d and go nowhere. Makes you feel like you are having a “Microsoft day” !! The instructions re Bluetooth are just crap and useless and actually from apple I would expect better!! I gave up and use iCloud and it all works ok. If anyone works out how to use Bluetooth pairing that actually does work with all sync and handoff functions etc then do please let us know. Looks to me like the Bluetooth team at apple are not actually the brightest bulbs on their Xmas tree when compared to the apple iCloud team ! Cheers.

"As far as have been able to determine this feature is simply NOT SUPPOSED TO WORK AT ALL ANY LONGER." This appears to be the case. I have the same problem connecting BT to my devices as everyone else in this thread. The solution seems to be found in the FaceTime settings in iPhone iOS. Make sure that the settings in all associated devices (MacOS, iPadOS and iPhone OS) conform to what is listed above. Next in iPhone iOS (only) go to Settings>FaceTime and, even if the phone number and email addresses listed are correct, choose the "Use Apple ID" selection. The choice will then disappear and beneath the caller ID section will appear "Apple ID: xxxxxxxxx". For good measure, restart all devices (not sure this is necessary, but just to be safe). Then follow the instructions listed here: Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch - Apple Support. I used the SideCar set up to verify the solution worked

I spent hours on the phone with support and I eventually referred to supervisory support and then she referred it to the engineer group and then she finally got back to me and they could never actually figure it out but I think the bottom line is you will never get the Bluetooth to say that it is connected but if you can do airdrop it means Wi-Fi and Bluetooth is working and the way that ended up getting fixed was by signing in and out of the iCloud on both devices

andré123 Said:

"So I tried resetting with terminal using "sudo pkill bluetoothd" and could see that it reset both my mouse and keyboard however I'm still getting the same issue when trying to pair my iPhone."

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Provide your Feedback:

Do your Part: Inform Apple of your feedback. Apple wont get back to you directly, but the more feedback thy receive from its users, the more likely they will know what needs to be fixed.

1. Go Here: Feedback - macOS - Apple
2. Select: "Feature Request" for the "Feedback Type"
3. Select: "Application/Utilities" for the "Feedback Area"
4. Comment: that you want this to come back as an option. 
5. Proceed from there as necessary.

I am far from sure about this but to me it seems I have solved the problem however not as expected. I am just guessing but it looks like you have to CHOOSE between using iCloud for these functions OR to be using Bluetooth. The guides and instructions available are far from being crystal clear and I have not seen anything that tells us to choose one or the other. However if you toss out the idea of using Bluetooth even though it says you can and should and if you just use iCloud then everything works fine and all syncs correctly. My iPad, iPhone, Mac mini and MacBook Pro all sync contacts and browser settings etc. no problems.

hope this helps, if anyone works out how to set both to work so systems choose best automatically then do let us know. All best for the new year

I found this to be helpful: https://support.apple.com/en-us/HT203302

My biggest issue was not being able to pair my iPhone mini with MacBook Air M1 / macOS Monterey using Bluetooth. I need to work in areas where sometimes it is needed but instead I reset my network, renamed my Phone and able to use personal hotspots with wi-fi vs Bluetooth. Hope this can be helpful for others? They still need to fix the bug as I get the same response. But this may alleviate some stress over this issue until it is fixed.

I am having very same issue between my iPhone XR IOS 16.1.1 and my 2018 MacMini on Ventura 13.0.1. Prior to Ventura BT connections were fine across all my devices. Now since installing Ventura it does not locate all the devices that Big Sur/Moterey (et al) did. It does locate and pair with my old Apple BT keyboard (A1314), and my Satechi M1 BT mouse, but other devices Doqaus Care1 headphones, my iPhone XR it does 'appear' to connect but only for a couple of seconds before losing connection - even with a 'pairing' code (which is not always displayed - probably only seen in about 10% of attempts). This is an issue that HAS to be known within the Apple Developers, as this has been reported since Ventura's release

I'm not sure it has anything to do with iCloud.

My iMac M1 will not connect to my iPad or iPhone nor will it allow my iMac to unlock using my Apple Watch. This all seems to have been a problem since the 12.1 update.

In the Bluetooth settings on the iMac I can pair the iPad and iPhone but both immediately go to 'not connected', if I then select 'connect' it shows connected for around 2 seconds and drops back to 'not connected'. Clicking the option to unlock the iMac with my watch leaves it twirling for a while before becoming unchecked again. (The watch and the iPhone are paired with each other with no problems)

This is becoming frustrating.

Same issue here - cannot connect for more than a second or two, using an Mac M1 Mini ( OS Monterey 12.01) and an iPhone 8 (iOS 15.2). Mac BT Preferences gets it to connect for just a second, but then it drops to "Not Connected"; meawhile the iPhone says the M1 is "Not Supported". AirDrop on the iPhone can't be used, which is really annoying.

Mac connects to mouse and keyboard via BT with no problems, and both devices can successfully connect to my AirPods.

(And yes, this has absolutely nothing to do with iCloud - please just drop that conversation.)

@Ned1958

Your issue is what I thought I had, and attributed it to not being able to connect my new MacBook 14" and iPhone SE via Bluetooth.

I was finally able to Airdrop files between the 2 devices, but I'm not sure how I did it. As you would know, this is via the shared WiFi.

It may have been due to completing the "Authorise this Computer....." in AppleTV (under 'Account'). Try it and see....

I agree it makes no sense at all. Since both your devices are mobile why not take them into your local apple store and ask them to explain WTF. If you get it sorted do please let everyone know. I still believe it is simply not meant to work at all any longer. It will be interesting to know the exact situation. Cheers

So I would go out on a limb and say this issue has been beaten to a pulp. To date, and since my last post from a while ago and 2 IOS updates, my Intel Mac Mini still does not see my iPhone 12 as a viable BT device. Prior to Monterey it was no problem.

But I can say, I am able to use my phone as desired without this BT connectivity. Essentially I'm on my Mac for a good part of the day, and I use my headset connected to my Mac to make and take phone calls using my iPhone. And it's working just fine without BT. I can use my phone "through" my Mac, and I can Airdrop stuff too.

And yes, this has nothing at all to do with iCloud.