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screen keeps going black

Ipad pro 12.9 2021

My screen has started blacking out for no reason and leaves an illuminated strip. Sometimes I can press the power button and log back in and it’s back to normal but not always.

Posted on Oct 28, 2021 4:28 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2021 4:49 PM

Rob1865 Said:

"screen keeps going black: Ipad pro 12.9 2021 My screen has started blacking out for no reason and leaves an illuminated strip. Sometimes I can press the power button and log back in and it’s back to normal but not always."

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Troubleshooting iPad Power:


Try what is on these Links:


Get this Serviced:

You have a one-year, out-of-the-box, limited-warranty with this 2021 device. So, contact Apple Support. Perhaps this is a faulty device?

Apple Contact Info:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

1 reply
Question marked as Top-ranking reply

Oct 28, 2021 4:49 PM in response to Rob1865

Rob1865 Said:

"screen keeps going black: Ipad pro 12.9 2021 My screen has started blacking out for no reason and leaves an illuminated strip. Sometimes I can press the power button and log back in and it’s back to normal but not always."

-------


Troubleshooting iPad Power:


Try what is on these Links:


Get this Serviced:

You have a one-year, out-of-the-box, limited-warranty with this 2021 device. So, contact Apple Support. Perhaps this is a faulty device?

Apple Contact Info:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

screen keeps going black

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