Really bad service new iphone 13 pro Tmobile

Apple support also suggested turning airplane mode on and off as it forces the phone to seek a new stronger connection apparently.

You can contact your cell carrier (ex. Verizon, T-Mobile, Sprint, AT&T, Mint, Xfinity etc.) If they can’t fix it, schedule a Apple Genius Bar appointment at your local Apple store at this link: Genius Bar Reservation and Apple Support Options - Apple

Hope some of this helps.

Regards,

mdp1101

[Edited by Moderator]

Mine has been the best ever, it's never dropped a single call.

That tells me either it's your carrier's network, or your individual device.

Make an appointment to have yours tested at an Apple Store near you:

Genius Bar Reservation and Apple Support Options - Apple

It’s definitely a major problem of the iPhone13ProMax, NOT the carriers. If you don’t live near an antenna but travel a lot like me, and bring like me an iPhone8Plus and an iPhone13 and use regularly the phones (don’t look only at the signal bars) you can experience very clearly that you have much many dropped calls and blind spots with the iPhone13 than with the iPhone8. I guess it is a problem of the internal antennas, not the software, probably due to the addition of many 5G frequencies: as you may know, it’s very difficult to design an antenna that works on many frequencies, and for sure it’s not optimized for any frequency.

The only solution in future phones would be to increase even more the number of internal antennas, each optimized for a small range of frequencies.

So even switching off the 5g in the phone wouldn’t help, you only solve the operators’ problems of the calls handover from 5g cells to 4g cells (calls dropped while moving quickly, due to slow handover process in the operator network)

Use the Get Support link at the top of this page to arrange to have Apple look at it.

Even on LTE only I have the same issue. I had 3 13pros side by side. 2 with 4 bars of LTE and 3rd with no service. Apples response was to do a full reset. Just finished resetting the phone. Will see how this goes.

I have the iPhone 13 Pro and I have the same exact issues, very poor signal, almost everywhere, sometimes takes minutes until the map downloads if I use any Google map or something like that. Most of the time I have only two bars on the tmobile. I have the phone for only two weeks, I also have iPhone 13 with the same issue.

Another serious issue that I’m having is a terrible terrible bad ever sound that’s coming from the speaker, Metallic disturbing low sound! I had the one plus 5T and I never had to deal with that’s kind of issues. It’s a shame thousand dollar phone not even close to what I really thought. I research about those issues and unfortunately it’s very common. Another issue I notice it’s a drop calls, it’s impossible to make a straight phone call always shut down a few times. Why Apple doesn’t do anything? I’m going to Kohl’s customer service but I know exactly what they gonna tell me, Reset the phone raise the volume and stupid things like that. Apple support I’m expecting you to give me a common sense answers, please text me back.

Same issue! I’ve never had network problems until I switched to the iPhone 13. My other family members also switched and we’re all having the same problems - dropped calls, no network. Network will randomly switch off so I don’t even receive calls or cannot make calls. My messages don’t go through unless I turn airplane mode on and off and wait for the network bars to show up again. Basically have a phone that won’t function as a phone. I’ve resorted to telling people to email me or else message/call me over WhatsApp or FaceTime when I’m on WiFi because my new phone is so unreliable otherwise. Verizon recommended turning off the 5G and switching it to LTE but that makes no difference in our call and messaging issues. What a waste!

Agreed. I called this morning and after getting disconnected in the middle of ANOTHER 2 hr call, got a sympathetic tech. He immediately shipped us 2 phones. This has been going on, daily, since January 1. If the phones dont fix the poor connectivity, they the network would be the most likely culprit.

Your best bet is to complain to your carrier.

There are many articles across the Internet complaining of the same issues with multiple carriers, even for owners of Android devices.

Here’s one from Forbes:

Feel Like Your 5G Network Is Slower Than Promised? You Aren’t Just Imagining It

Hello. My sister, BIL, and I are all T mobile users and just upgraded to the new IPhone 13… we’re experiencing a TON of network issues to the point where it’s just unusable. I had an iPhone 7 previously with the same cell service without any internet issues. My sister and BIL had Samsung phones previously under the same T mobile network without issues as well.

it is beyond frustrating that we upgraded but the performance is significantly worst than our old phones.

They suggested that I do that (this is for Puerto Rico only) . It didn’t work. Hard restart is the only thing that would work and I would have solid 4 bars signal strength. Then it would disconnect at random times ( no one else in our group would lose service. Ever.) and not reconnect until we did a hard restart.

Went to apple last night ran a bunch of tests everything was excellent with all the tests. Same issue. So frustrating. Same issues today as before. Apple blamed 5G towers not being able to keep up with demand. Put my phone to LTE and still having the same issues. What a scam.

Not a carrier issue at all. As a retired person I travel an awful lot My home network in Ireland, Eir, my Holiday home in Thailand network provider, True Move, I’ve issues with this phone with both. I’m currently in the UK and using the o2 network and service the same, still having to do a hard restart to receive any service. Off to Spain at the weekend and expecting similar.

As the iPhone 8 is likely using different frequencies, you absolutely cannot compare the two and reach the conclusions you did.

There are issues with the frequencies in use, but it’s because your carrier has not yet properly optimized their towers for the new frequencies.

I owned an iPhone 8 and it would regularly drop calls in areas my iPhone 13 Pro Max has zero issues with, but again, that may be due to the use of different cellular bands.