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Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
I just switched to the iPhone 13 pro. I had the 12 prior. I never had an issue with cell service in my house or anywhere really with the 12.
Now, with the 13 I have 1 bar or none everywhere in my home. I step outside and it goes to 2 bars sometimes, but I am dropping calls like crazy.
Any advice?
I have TMobile for service.
Thanks
iPhone 13 Pro
I perviously had an iPhone 11 pro max LTE and the phone was great. I got the new iPhone 13 pro max in September and I have been having so many signal strength issues from day one. Talk is fine, text is intermittently glitchy. Sometimes texts go through, other times not. The biggest problem is data. Initially, the phone was great, but then about 2-3 weeks into using it, the internet went out. I couldn't use anything on my phone that required the internet unless I was on WiFi. I called T-Mobile like 8-10 for tech help. They determined the phone was defective. I had to go through Apple to get a new phone, which was such a hassle since the phone was only like 5 weeks old. I got another phone and the same thing... It's a bit better now. It's like the phone gets confused or something. All of a sudden out of nowhere the phone stops getting data signals. Then I get one bar 5g or no bars, or 3 bars LTE. No internet. When I'm in the house I have to use WiFi. I have even stopped using my phone in the house and use my iPad- my 6 year old iPad works better than my iPhone 13 pro max!!! I have found when I'm out of the house the way to correct the issue is by reseting network settings. That will work for awhile. But the problem with that is I have to rest like 10 times a day- I'm not exaggerating here either. And then when I go home I have to plug in my wifi password again. I cannot believe that my old 11 pro max was a better operating phone than the 13 pro max. I cannot believe that Apple is putting out such crap for the incredible amount of money they charge for their phones (and everything else). So disappointed in Apple- I am a loyal Apple consumer... They need to get it together... this is not a T-mobile service issue, this is an Apple issue!
I just got a new iPhone 13 pro and it's giving only one line of weak signal with T-Mobile and I still have the 7plus iPhone continue using with stronger signal all full 4 lines with the same T-Mobile. Why?WhY? Paying $1200 for this iPhone 13 pro to get this bad signal?
Even on LTE only I have the same issue. I had 3 13pros side by side. 2 with 4 bars of LTE and 3rd with no service. Apples response was to do a full reset. Just finished resetting the phone. Will see how this goes.
My iPhone 13 Pro keeps dropping service. It also turns on hotspot by itself. The screen is slow to respond. My 12 pro max works fine. What’s the issue with this new phone I only had for three days now?
Horrible service on 13 pro max. I just changed from samsung. Love the phone but i cant use the internet or text in regular places i used to have good service in with at&t i hope apple fixes this problem. Paid a lot of money fir this phone….
You should watch the news more often. Apparently the "mass rollout" of 5G has airports shaking in their boots. Several small airports have not upgraded their infrastructure to absolutely guarantee that 5G does not bring down the small-airplane commuter flights. I think some of those air travelers would be happy to stay at 4G to make funerals, weddings, job interviews, etc.
We both swapped our previous I phones, Iphone 11 and 2020 SE. for Iphone 13 pro max's and we are both dropping calls and rarely able to access the internet. Our providers have not changed nor our locations for home and work. Both phones are virtually unusable outside of the home wifi so this cannot be right.
Is there a known problem with the Iphone 13? We have spent a lot of money on phones that are housebound. even within the house we are both having to restart our phones every few hours and turn wifi off and on as it keeps dropping out despite us having fibre and good signals. I can't believe the amount of troubles we are now having and the disappointment we feel.
Same issue. I upgraded from 11 Pro and have only been disappointed in the 13 Pro. It also has zero bluetooth range, the podcasts randomly stop playing and I have to restart them if I walk too far from the phone, and it's just overall glitchy. I do NOT recommend anyone spend the $$$$$ on this upgrade.
No it doesn’t! I’m in Spain and using a one month old 13 pro and in a 5g coverage area. My wife is using her 10xr and has wall to wall 4g wherever we go, this 13, 3G and no internet connection whatsoever?
Same issue! I’ve never had network problems until I switched to the iPhone 13. My other family members also switched and we’re all having the same problems - dropped calls, no network. Network will randomly switch off so I don’t even receive calls or cannot make calls. My messages don’t go through unless I turn airplane mode on and off and wait for the network bars to show up again. Basically have a phone that won’t function as a phone. I’ve resorted to telling people to email me or else message/call me over WhatsApp or FaceTime when I’m on WiFi because my new phone is so unreliable otherwise. Verizon recommended turning off the 5G and switching it to LTE but that makes no difference in our call and messaging issues. What a waste!
Clearly a software issue. Just feels like a waste of 1100 Euro. High time for a fix from Apple but seem to be dragging their heels on this one. Didn’t have any issues at home in Ireland but down in Spain for a bit of warmth and phone is a disaster.
I have the exact same issue. Our phones never show more than 2 bars signal strength. When we travel internationally or Puerto Rico, our phones simply disconnect from the network and will not reconnect without a hard restart. That connection lasts less than 1/2 hour. The techs have us manually select the network and we do but it always disconnects and defaults back to the Auto network selection and fails to connect. WE have replaced the sim in both our iphone 13 pros, done network resets, account resets (done by Verizon) wipe and reinstall the OS and Verizon apps. No improvement. The techs at Verizon keep closing the ticket when the phone connects and blame it on the network. All other members in our part have iphone 11 and 12 and they never lose network service and all show signal of 3 or 4 bars.
Absolutely terrible IPhone 13 service. The only time, I ever get 5G and full bars is in my car. I work in construction and I’m on the 2nd floor of a building, listening music from 6:00-9:00 and at 9:07 app stops working and zero service. I have to turn phone off and On to see if I missed called or texts for the next 4 hours. Went to Verizon they changed out my SIM card. Next day same issue. Frustrated!! It is 2022 figure it out!!!
Agreed. I called this morning and after getting disconnected in the middle of ANOTHER 2 hr call, got a sympathetic tech. He immediately shipped us 2 phones. This has been going on, daily, since January 1. If the phones dont fix the poor connectivity, they the network would be the most likely culprit.
Took the phone to the Apple store. They found "significant" errors in the phones ability to connect to the network. The Genius Bar notes: "Ran cellular voice and service and this diagnostics showed multiple dropped cellular network connectivity. The diagnostics on our end show that out of 10 days of cellular usage there are 10 days of issues with connectivity". Verizon is sending 2 new phones. We will see.
Aside from the RF issue which is not at all widespread, everything else you mention is just how a cellular network works.
All of the suggestions given you are straightforward, especially the use of WiFi calling where possible.
The suggestions for turning airplane mode off and on are silly even if they do work on occasion.
Really bad service new iphone 13 pro Tmobile
