Really bad service new iphone 13 pro Tmobile

In the end I simply gave up on our phones. There are those on here who keep trying to put all the blame on the networks but there are too many of us experiencing the same problems and even Apple official support agreed it was not a network fault. They did a factory reset by my giving them access to the phone but in the end I could not be cut off all the time.

My old Apple SE and the second hand Galaxy work fine so if your calls are important I would suggest buying a second hand phone. Great shame as these are the first Apple products to give us problems.

The new phones should arrive by Tuesday 3/8/2022. Unfortunately, our biggest problem with dropped network service was when we were out of the country. We won’t be able to fully test them until mid-May. We will, however, be able to see if signal strength and dropped calls improve here on out home network. If the signal strength improves it would probably indicate a hardware issue has been eliminated. If not, it would probably network related. I have to think about how to narrow it down more definitively.

They suggested that I do that (this is for Puerto Rico only) . It didn’t work. Hard restart is the only thing that would work and I would have solid 4 bars signal strength. Then it would disconnect at random times ( no one else in our group would lose service. Ever.) and not reconnect until we did a hard restart.

I hear you. Except that out sons phone was purchased at the same time and the same plan and his never had any issues. Tier 2 inspected our account settings and reset it twice. The first time it happened was in Switzerland, Global Networking said it was a provisioning issue and couldn’t be corrected until we were back in the US on Verizon towers. The second time it happened we were in Puerto Rico on the Verizon Extended network. The signal strength was 1-2 bars on both of our phones while everyone else in our party had solid connection. Ours would disconnect and not reconnect without a hard restart but then showing 4 bars when it did.

Yes. That is the course I have taken. I have been with Tech support at least twice a week since we first had the problem in January 1. On March 4 we had them diagnosed at Apple Genius bar with "observable, significant loss of signal strength". Now, finally (Mar 6) they have issued new phones to see if that is the cause.

Ok, I know this will sound crazy but it will work. I just recently be itching the last month got the standard iPhone 13 through T-Mobile. I will have full bars outside my house and uc connected and it will still have no internet. I went into cellular options and switched it back to lte and it works great. There is some kind of issue with their 5g and iPhone but if you put it in 4g mode it will work

Glad you had some success. We tried that many times. Turning airplane mode on/off. As well as selecting 4G/LTE (no 5G). Also tried manually selecting which network to connect to. It would work for varying amounts of time (always less than 30 min.) and then disconnect. When I tried to reconnect, it had defaulted back to "auto" network selection and would not find any networks. When I toggled off the auto switch it would list the available networks and I could select the one that I needed. and then the cycle begins again...

Hi @trubulmaker, did you ever get a resolution on this issue?

I have what sounds to be the exact same problem. I was coming off of an iPhone 8 with T-Mobile which worked great and had no issues other than battery life at this point. Switched to the new iPhone 13 Pro at the end of 2021 and have had nothing but problems since. If I'm not on WiFi, I cannot use my phone. Texts go through occasionally (when sent at Text Message, not iMessage), calls occasionally go through, and VERY rarely can I use the internet.

I've been in store with both T-Mobile and Apple, been on tech calls with Apple, switched SIM cards, got a 2nd new phone, and nothing has changed. Apple blames T-Mobile, and T-Mobile blames Apple.

It makes no sense. I'm in the same home as previously, verified that all my settings are fine, and my wife also has the 13 and T-Mobile with no issues.

I will be dropping 1 or both of these companies very soon if I can't find a solution. I've wasted way too much time on this, and you cannot function as a traveling working professional currently without being able to use cellular data.

we just got our new phones. One is on the physical sim (pSim) the other is on the internal sim (eSim) both are showing 5G although with signal strength of 2 bars in our house where we used to show 4 bars. Our problem was that while outside the US we would lose network with no hope reconnecting without a hard restart. Hopefully, we will be able to stay connected when we travel next month. There is no way to test the performance on another network until we are committed to being outside the home network. At least with one phone on eSim it leaves the sim tray unused to insert a foreign cellular plan SIM card. I hope this plan works.

Went to apple last night ran a bunch of tests everything was excellent with all the tests. Same issue. So frustrating. Same issues today as before. Apple blamed 5G towers not being able to keep up with demand. Put my phone to LTE and still having the same issues. What a scam.

Your best bet is to complain to your carrier.

There are many articles across the Internet complaining of the same issues with multiple carriers, even for owners of Android devices.

Here’s one from Forbes:

Feel Like Your 5G Network Is Slower Than Promised? You Aren’t Just Imagining It

What you say about messaging seems a bit unclear.

iMessage messages (blue bubble) are sent via the Internet; SMS messages (green bubble) are sent via your cellular carrier.

For SMS messages to work, you must have functional cellular connectivity, but if iMessages don’t and you are not on Wi-Fi, that means your cellular data plan isn’t working properly.

It’s definitely a major problem of the iPhone13ProMax, NOT the carriers. If you don’t live near an antenna but travel a lot like me, and bring like me an iPhone8Plus and an iPhone13 and use regularly the phones (don’t look only at the signal bars) you can experience very clearly that you have much many dropped calls and blind spots with the iPhone13 than with the iPhone8. I guess it is a problem of the internal antennas, not the software, probably due to the addition of many 5G frequencies: as you may know, it’s very difficult to design an antenna that works on many frequencies, and for sure it’s not optimized for any frequency.

The only solution in future phones would be to increase even more the number of internal antennas, each optimized for a small range of frequencies.

So even switching off the 5g in the phone wouldn’t help, you only solve the operators’ problems of the calls handover from 5g cells to 4g cells (calls dropped while moving quickly, due to slow handover process in the operator network)

Not a carrier issue at all. As a retired person I travel an awful lot My home network in Ireland, Eir, my Holiday home in Thailand network provider, True Move, I’ve issues with this phone with both. I’m currently in the UK and using the o2 network and service the same, still having to do a hard restart to receive any service. Off to Spain at the weekend and expecting similar.

As the iPhone 8 is likely using different frequencies, you absolutely cannot compare the two and reach the conclusions you did.

There are issues with the frequencies in use, but it’s because your carrier has not yet properly optimized their towers for the new frequencies.

I owned an iPhone 8 and it would regularly drop calls in areas my iPhone 13 Pro Max has zero issues with, but again, that may be due to the use of different cellular bands.