Touch ID Not Working after Monterey Installed

Touch ID stopped working. I restarted my iMac (it's the latest M1 iMac) and Touch ID again started to work. After a few hours, it stopped working again.


I assume it is a Monterey software fault.


Anyone else experience this? Is there a fix?


Thanks.

Posted on Oct 29, 2021 3:41 PM

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Posted on Mar 30, 2022 8:54 AM

This happened to me and my system preference for Touch ID even disappeared. Hubby, a Mac user since 1984, had me do the following in this specific order with no apps running (trackpad and keyboard are wireless): (1) turn off keyboard; (2) turn off bluetooth; (3) turn off trackpad; (4) wait at least 5 seconds; (5) turn trackpad on and plug it in; (6) turn bluetooth back on; (7) turn keyboard back on (8) launch system preferences.

This restored my Touch ID system preference and I was able to re-create my IDs and they are working!

46 replies

Nov 8, 2021 3:27 PM in response to LarryLosAngeles

It's intermittent for me. And today (for the first time) the Magic Trackpad also disconnected from my iMac (m1) and would only work if plugged in with the lightning cable. But if I plugged it in, then the keyboard stopped working (completely). So I had to go back and forth plugging each one in, then restarted the machine and now both work again (for now....). What a mess.

Apr 23, 2022 7:33 PM in response to LarryLosAngeles

Same to my Macbook Pro M1 and latest Monterey. The touch ID seem not working all the time, it works rarely. I have removed the fingers and then add again but can not resolved the problem. Even when I set up the finger, I put my finger on and then it took a long time to recognize my finger (after 4-5 times re-tried I think). Some people talk about reset CMC but I think Mac M1 can't.

Nov 5, 2021 8:28 PM in response to green500

I also lost the use of my Touch ID and Bluetooth mouse (vertical scroll stopped working first, then all of it) directly after the Monterey install. (which took longer than most installs) For the Touch ID, at first it worked when I depressed the button, then I tried to add another finger's print, now it doesn't work at all. For the mouse, at first, when I turned my mouse off and then back on it worked again, but then it failed again and now won't even pair. (I charged it, turned it on and off several times.) My mac, keyboard, and mouse are brand new. Mahalo in advance for figuring a solution!

Jan 4, 2022 5:40 PM in response to lunadimiel

I'm not sure what it means to reboot the keyboard's bluetooth. or turn the keyboard off and back on. Does the key board have a separate bluetooth from the rest of the laptop or what???


Also, I am not able to add a new fingerprint. In the past, when the touch ID stopped working because of a cut on my finger, I was able to add a new fingerprint.

Apr 23, 2022 6:30 AM in response to LarryLosAngeles

I have an M-! 2020 Mac Book Air. An article I read on the Apple Support site states that Touch ID should work after logging in with password after not having logged in for 48 hours. This has not been true for me as I have to create a new fingerprint after 48 hors or even less. This happened before, but much worse since Monterey, as you stated. I'll try the SMS reset- thank you!

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Touch ID Not Working after Monterey Installed

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