iphone 13 pro max cracked screen

Got my phone (iphone13 pro max) 2 weeks ago today. Tonight I noticed what appeared to be an eyelash on the screen when it didn't move I lifted the corner of my screen protector thinking it was under it. As I did this a crack began to spread through screen at the top. This phone has been in an otter box defender case and has a screen protector and camera protector since arriving in the mail from my service provider. It has never been dropped or dinged. I just upgraded from the iPhone 6s, if this tells you how careful I am with my phones to ensure making them last me. My phone states I still have 48 days to add the apple care protection but I really feel like this is a defect of the phone and being it is only 2weeks old my phone should be replaced at no cost to me at all. Has any one else experienced this with the iPhone 13 pro max and if so how did apple handle the issue? After this I am really considering switching to Samsung. These are too $$$$ pricey $$$$ to be experiencing this kind of headache.


Posted on Oct 30, 2021 8:06 PM

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38 replies

Jan 30, 2022 9:02 PM in response to deggie

Apple’s decision to release a software update (we believe in iOS 15.2, coming soon) is a huge sigh of relief for many repair companies in the industry, who would have not been able to complete the necessary microsoldering repair to the screen’s microchip to keep Face ID functionality. Furthermore, this is more for consumers who now don’t have to make the choice of having a repair completed outside of the Apple network resulting in the loss of facial recognition. You as a consumer own your iPhone, you pay a premium amount for it and should have the right to have it repaired outside the Apple network without loss of functionality. The loss of functionality just unnecessary. 

Jan 30, 2022 9:12 PM in response to Pffftttttttt

You aren't very well informed, are you? iOS 15.2 was release a couple of months ago, iOS 15.3 was just released. And neither of them, since they are software updates, provide any changes to micro soldering on the logic board. And no, they don't extend the ability to work with the security enclave nor the True Depth camera. If a 3rd party technician is careful they can replace a screen without disconnecting the True Depth camera nor interfering with the security enclave so the 3rd party screen will work. This is not new. Apple has also announced a self repair program for battery replacement and other self repair sometime in the future for the iPhone 12 and 13 series, but since none of them need batteries yet it may be awhile. The rest of your post isn't applicable to this thread.

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iphone 13 pro max cracked screen

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