You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV not loading

Apple TV is not loading on my Samsung tv I have reinstalled it. When I click on the Apple TV app it tries to load but all I get is a black screen and then it closes.

UTU7000,

Posted on Oct 30, 2021 11:59 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2021 12:03 AM

Likely either a networking issue or something going on with the TV. To start please do the following:


·      Unplug Modem from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug Router from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug TV from it’s power source for 2-3 minutes and then plug it back in and retest the system.


1 reply
Question marked as Top-ranking reply

Oct 31, 2021 12:03 AM in response to pendust85

Likely either a networking issue or something going on with the TV. To start please do the following:


·      Unplug Modem from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug Router from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug TV from it’s power source for 2-3 minutes and then plug it back in and retest the system.


Apple TV not loading

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.