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Level 1

12 points

Apple TV not loading

Apple TV is not loading on my Samsung tv I have reinstalled it. When I click on the Apple TV app it tries to load but all I get is a black screen and then it closes.

UTU7000,

Posted on Oct 30, 2021 11:59 PM

Best reply

rkaufmann87

Level 10

140,688 points

Posted on Oct 31, 2021 12:03 AM

Likely either a networking issue or something going on with the TV. To start please do the following:

· Unplug Modem from it’s power source for 2-3 minutes and then plug it back in.

· Unplug Router from it’s power source for 2-3 minutes and then plug it back in.

· Unplug TV from it’s power source for 2-3 minutes and then plug it back in and retest the system.

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