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Citrix issues with New MacBook Pro M1 chip

Anyone else having issues trying to get Citrix Workspace app to work across 2 monitors? While this is an Intel based app, and I am running Rosetta, I still cant get more than the MacBook Pro screen to function. On my now-replaced Intel based MacBook Pro, all worked perfectly. Each machine is on the same Monterey 12.0.1 release except the M1 based machine will not function correctly. Has anyone heard from Citrix or Apple about this issue and when a fix might be released? If you are experiencing this, please reply below or if you've been able to resolve it, also, please reply below.

I have tried installing prior versions of Citrix app going back over a dozen release versions yet nothing corrects this problem.

MacBook Pro 14″, macOS 12.0

Posted on Nov 1, 2021 2:37 PM

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THR32

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12 points

Posted on Jan 15, 2022 5:17 AM

Hi all,

With apologies for following up on my own post, given it seems I’m alone in finding this issue, I’ll share the solution in case it is useful to others later: given that the dummy user account proved the issue was in my user profile, I changed my MacOS home folder do a different location, and copied across my important files (Documents, Music, Pictures). This essentially wiped my profile, which meant I needed to reset my System Preferences (and re-register for Apple Pay etc), but avoided the need to re-register the machine with Apple, reinstall apps and make new Time Machine backups, which would be required by a complete rebuild. This immediately fixed the issue, so I’m back up and running with all displays in full-screen.

Hope that helps someone in the future.

Best

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56 replies

JSF2709 Author

Level 1

12 points

Nov 9, 2021 12:06 PM in response to Youngbloodr77

I'm guessing it's the beta version that was in testing prior to the new MacBook pro release. My guess is there will not be a fix for this issue for another few months.

xinyi511

Level 1

8 points

Nov 25, 2021 6:27 PM in response to JSF2709

I am also having the issue that the mouse position isn't reflected correctly on the the new MBP 14inch's monitor if I am entering full screen mode for two displays...let's hope it can get fixed soon

Dec 2, 2021 8:09 AM in response to JSF2709

I am having this same issue as well. I did un-check the separate spaces box in Mission Control, but it still does not fix the issue. HELP!!

JSF2709 Author

Level 1

12 points

Dec 7, 2021 1:15 PM in response to JSF2709

New Citrix update today.....Still not fixed!!!!

Dec 7, 2021 10:06 PM in response to JSF2709

There have been 3 updates since the new MacBook Pros with no fix. Thanks for the info though, was going to test that now.

harshmdi

Level 1

8 points

Dec 24, 2021 4:38 PM in response to JSF2709

Was there a solution to this? I brought a new macbook pro 16 and having trouble running multiple monitors on that. I have an older Macbook pro with M1 chip and it had no issues.

JSF2709 Author

Level 1

12 points

Dec 24, 2021 5:31 PM in response to harshmdi

There’s no resolution as of now as far as I know.

harshmdi

Level 1

8 points

Dec 24, 2021 7:08 PM in response to JSF2709

Ok thank you. So we just wait for Citrix to fix the issue? Might need to revert to the old macbook..

JSF2709 Author

Level 1

12 points

Dec 24, 2021 7:41 PM in response to harshmdi

I believe so. I can’t revert back since I traded mine in to buy the new one.

harshmdi

Level 1

8 points

Dec 30, 2021 8:41 PM in response to nated1028

Worked for me as well, thanks for this

Nov 2, 2021 6:00 AM in response to JSF2709

un-Check this checkbox:

when successful, you should be able to park a window half on each display. And Citrix should be able to do the same.

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Citrix issues with New MacBook Pro M1 chip