iphone 13 pro max gps problems

How come my GPS isn't accurate at all? On all of my previous Android phones it has always been pin point accurate.


Using the iPhone 13 Pro Max with iOS 15.1. Pokemon Go, Pikmin Bloom, Apple Maps, Google Maps, Witcher Monster Slayer, ALL of it is inaccurate. I enabled precise location, I reset location/privacy settings, and now I don't know what else to do. It's always off by around 100 meters. I'm using an eSim in case that has anything to do with it.

iPhone 13 Pro Max, iOS 15

Posted on Nov 2, 2021 5:01 AM

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Question marked as Top-ranking reply

Posted on Dec 7, 2021 7:51 AM

Phone: iPhone 13 Pro Max 256GB


GPS not always accurate, most of the time it’s half a road / one road away which would cause navigation chaos. I was meeting someone and sent them my location on WhatsApp, it said I’m in the river! Restarting the phone would fix the issue but it was very frustrating I had to keep doing this.


Logged a ticket with Apple and the technician suggested resetting location & privacy settings. This did not resolve the issue.


The next step was to connect my phone to a computer, in my case I have a MacBook running Big Sur, restore my iPhone using the MacBook. You can find your iPhone in Finder once connected, for older versions of iOS you’ll need to check the link below:


https://support.apple.com/en-gb/HT201252


I was told to use this method as wiping the phone via settings and restoring from backup could potentially put the corrupt software back on. 


Right so I restored the phone using the MacBook and selected manual setup (once again was told not to restore from backup, reason mentioned above). Go through the setup process and once on Home Screen, go to settings and login into iCloud. This will download all your pics, vids, notes, messages etc depending on what you have backed up. So please ensure to backup to iCloud or iTunes/Apple computer before restoring phone, you can either do this via settings >your name >iCloud >Backup or connect to a Apple computer, click on Finder >select phone >backup 


Tip: Double check to make sure WhatsApp is backed up, go to iCloud and scroll down to make sure WhatsApp is selected. Thereafter go into WhatsApp >Settings >Chats >Chat Backup >Backup now


Tip: Take screenshots of your Home Screen pages, so you can refer back to what apps you have etc


I was told to use the link below to see what apps I’ve purchased, it was a bit useless to be honest:


https://support.apple.com/en-gb/HT204088


Downside to this method:


  • You’ll have to download all your apps again from AppStore 
  • Sign back into all your apps
  • Set wallpaper & lock screen
  • Setup personalisation for phone calls etc
  • Mail settings / personalisation 
  • I had to reset my Apple Watch to reconnect it


Along with the GPS issue I was experiencing issues with calendar not updating properly, certain software seemed laggy and not smooth, Instagram as an example used to have laggy reels. My new AirPods Pro were cutting out intermittently for a split second from time to time.


It’s been 3 days now and I can confirm the issues above seem to be resolved, GPS seems to be spot on I went on a few drives. AirPods seem to work fine now too and software in general seems to be working properly.


I’ll report back after another week to let you know if I’m experiencing any issues but so far it seems to be fine. It could be down to corrupt software on the base build of the phone (iPhone 13 Pro Max)


Hope this helps others out there with the same issues. If you need any help with the methods above please feel free to reach out.


Cheers


Similar questions

128 replies

Dec 26, 2021 1:38 PM in response to jcbnavy

Same issue here. My wife and I also both got new iPhone 13s. Typically gps is off by a considerable distance when leaving home. Seems likely when going between 5G and Wi-Fi and can’t quite reset. Need to reboot or turn location services off and on to get gps accurate again. Never an issue with other iPhone versions I’ve had. I’m guessing if not hardware that it’s a software issue related to 5G. A huge hassle one a supposed upgraded phone

Jan 31, 2022 3:25 PM in response to MiksteR_RdY

Do any (or all) of you have an Apple Watch you've worn while navigating? I restored my iPhone yesterday and set it up as new. I did one drive and had my Apple Watch on and the navigation was jumping around as usual.


Today I did 2 short drives and I wasn't wearing my Apple Watch and navigation seemed perfect. It would re-route me when needed and didn't lag or stutter at all.


A shot in the dark, but maybe its related somehow.

Nov 3, 2021 7:12 AM in response to MiksteR_RdY

Hi MiksteR_RdY,


It seems you're having issues with your location and we can help.


You took some great steps so far to ensure your location is enabled.

Are you seeing the status bar changes when you're being located?

Turn Location Services and GPS on or off on your iPhone, iPad, or iPod touch


Do you have Wi-Fi and Bluetooth enabled for your iPhone in Settings?

Keeping all your radios enabled makes sure all your antennas are being used for the best accuracy.


Let us know what results you get.


Thanks for using the Apple Support Communities.

Jan 22, 2022 7:19 AM in response to jabels18

So, after two weeks with one of apples distributors in the country I live in they told me on two separate occasions that after consultation with apple my phone works perfectly well and on both occasions I showed them proof of the contrary. After raising a massive fuss, I have been called back and told that my device would be replaced. Of course I will insist that we check that the gps works. If not, refund, and will wait until apple addresses this issue. Very frustrating that with all the resources and brand equity in the world, apple would be better served to face up with honesty and transparency. For now I will remain a client of apple but I must say that this incident has been a real disappointment.

Apr 10, 2022 9:18 AM in response to mindfrost82

Well, new discovery this weekend. We went on a weekend trip to Cincinnati, OH. I have an iPhone 13 Pro Max and an iPhone 12 Pro. I use CarPlay in my 2021 Ford F-150 and when paired with CarPlay, the GPS is off. So I disconnect and deleted my 13 and connected my 12 (my 12 has never been paired to my truck, ever)… same result, GPS was far off. Got ****** and while driving, deleted the 12 from my truck. GPS instantly went back to being accurate. Both phones are accurate when not paired with the truck. WTF?!?! Anyways, thought I’d share. I never wiped and fresh installed iOS.

Nov 13, 2021 10:19 PM in response to Jeff_W.

It appears I have the same exact problem as the OP. My location in both Apple Maps and Google Maps apps on my iPhone 13 Pro Max oscillates between accurate and 0.25 miles off. It's quite dangerous when you are driving and using turn-by-turn directions because the directions keep changing and recalibrating.


When I'm at home on WiFi, my GPS shows accurate when I view it through both Apple Maps and Google Maps. When I'm moving in a vehicle, the GPS goes haywire. Any help by Apple would be appreciated.

Nov 28, 2021 12:23 AM in response to daffdaff

My iphone 13 pro max also has a problem with gps position reading. especially when I am driving a car in the city - and my phone is in a vertical position. It looks like the GPS receiver in this phone is not mounted on the top of the phone, it is located kind of on the bottom maybe - because when I turn the phone upside down - it reads the gps positions correctly. In a horizontal position it is also quite good and you can use it in a car, unfortunately only map rotates on the screen - 90 degrees. other messages are not - so this is a problem with longer drives.

Jan 13, 2022 1:31 AM in response to MiksteR_RdY

I’ve been having this same problems since I got my iPhone 13 Mini, just about three months ago. In this photo, I was driving on the highway. This was the first photo proof I got of it happening. Since then, my location is almost ALWAYS at least 600 ft off. This issue is almost unbearable as I have to use my navigation/location for deliveries. Turning my phone off and on seems to do the trick, but when I’m needing turn by turn directions, I can’t do that! Having to turn it off and on every 30-60 minutes when I’m working is just ridiculous. Apple, please fix this! I’m this close👌🏼to just returning this thing and going for a Samsung Galaxy Z Fold3. I’ve heard they’re quite nice.

Jan 21, 2022 5:25 AM in response to jle9801

I spoke with a “senior support specialist” yesterday and of course all they could ask was if I had the latest software update installed, latest version of my maps apps installed, etc. as if I’m a 7 year old. I stopped her and said look I’ve tried just about everything, I have to rest location services and compass calibration every single day.. calling you is my last resort, can you just admit If apple is aware of this issue? According to her, apple is aware and “plans to resolve the issue with the next software update” but couldn’t even give a timeline expectation. Pretty sad that not one employee from this trillion dollar scam company can’t just come on here and admit the company screwed up. Sell your apple products, get a Samsung - the batteries won’t deteriorate after a year.

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iphone 13 pro max gps problems

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