New iPads not connecting to company MDM

The company I work for and manage their MDM bought 20+ iPad Airs. We currently have 2 options for iPads purchased for configuring options. In Workspace ONE and Apple business manager I have selected the proper configuration for all of them. I turned on the iPads and went through the process to configure. Only one went through automatic configuration and the rest tried to set up as a personal iPad. I reset them. Double checked serial numbers were assigned properly. They were. They still aren’t configuring. Is there something that is wrong?

Posted on Nov 2, 2021 5:33 PM

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3 replies

celliott147

Level 6

12,888 points

Nov 3, 2021 8:08 AM in response to KikoKait

In Apple Business Manager, under Devices, are your devices assigned to your MDM? Do you have it set to automatically connect devices to your MDM in ABM under Settings > MDM > Default Device Assignment?

KikoKait Author

Level 1

5 points

Nov 3, 2021 8:32 AM in response to celliott147

Yes - the specific server typically prompts the configuration automatically upon iPad set up. 1 out of 6 worked properly. We can’t figure out why the other 5 aren’t auto configuring when they are set up in MDM in Apple business manager the same.

celliott147

Level 6

12,888 points

Nov 4, 2021 9:16 AM in response to KikoKait

What MDM are you using?

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New iPads not connecting to company MDM