Every time I try to open comments on Facebook App, the App “freezes”/crashes & will not open comments. I have removed app & reinstalled with no luck. I have powered off iPad & no luck. Any other suggestions?
[Re-Titled by Moderator]
iPad Pro, 15
Definitely not right after ios 15.1 - I started experiencing it right before I downloaded that update. It started (for me) right after Facebook app 341.0 was installed. Installing ios 15.1 was part of my troubleshooting, the day the issue started. Subsequent FB updates up to 343.1 (today 11-6) have still not resolved the issue. :/.
Troubleshooting has involved rebooting; warm updates on each FB version, followed by testing, followed by rebooting, testing again, then uninstalling the app completely, rebooting, and reinstalling and rebooting - and the problem has remained, and even expanded.
341.0 - the problem was ONLY in comments on posts within GROUPS. Expanding comments for anything in the newsfeed worked
342.0 - the problem expanded to comments in the newsfeed, as well as groups
343.0 - no change in behavior
343.1 - no change in behavior
I have reported the issue to FB via their instructions for reporting issues, but did not feel confident that it was the right channel. :/
As others have said—disconnecting the keyboard miraculously solved the problem—which may be why the phone version of the app doesn’t have the issue. (I plan on testing this out with another keyboard, later today.)
For now—I’m getting by by keeping my iPad keyboard attached; when I need to view comments, I lift the iPad off the keyboard (case + keyboard combo), and touch “comments”—and when comments pop up, I set the iPad back down on the keyboard and start typing. Scrolling once you’re IN the comments doesn’t seem to be an issue…only getting into the comments.
(Not putting this out here to argue with you or anyone else—just to help others, like myself, who are trying to work through the problem, who might stumble across this issue! :))
Disconnecting the keyboard stops Facebook from freezing, but doesn't stop the problem of the FB app freezing in the first place when using FB with a keyboard. (I'm using the Apple Magic Keyboard with my iPad Pro 11'). Note: When FB freezes, none of the other apps freeze, so it's only FB that needs to be unfrozen.
One thing that does seem to work is going to Settings then going to Accessibility and setting Full Keyboard Access. (Sometimes this setting gets turned off after an iOS upgrade, so you have to go back and set it back manually.)
Another issue just made an appearance. An icon for the IPad keyboard keeps appearing on my screen when I’m using my Bluetooth keyboard. I’m attaching a screenshot for clarity. Anyone had any idea on how to get rid of it? As you can see, it blocks the “send” button that’s needed since the enter key doesn’t work with IOS15 & IOS15.1 update. Wish we were able to undo this update!
Another suggestion: General -> Keyboard. Under “all keyboards” turn off “Shortcuts.” Here’s a screenshot of things I have off (or had to manually slide to off). Leave the last one (“ . “) turned on. This worked for me, and has been workable.
In settings, go to Accessibility -> keyboard -> full access -> Commands
In “Basic” scroll down to Activate. Turn off “space” by clicking on activate then hit “clear.” That will solve facebook freezing up..
I don’t have the Magic Keyboard, but I do have a Bluetooth keyboard. On my keyboard, there’s a “keyboard key”. All I have to do is press that, and my iPad keyboard appears. I’m not sure if you have that option on your keyboard.
Have you rebooted your IPad? Not just turning it off and on, but a reboot. Have you tried going into the full keyboard access commands? If not, go to commands, scroll down to activate, and clear the “space” option. This seems to give more usability in facebook and messenger.
i put “Space” back in, just to test to see if that issue still existed. Now I’m finding my Bluetooth keyboard space bar is responding to space in facebook. I can’t duplicate the spacing issue now. Then I tested the “Tab” key in my Yahoo email composition to see if it would jump to the next field. That wasn’t working at all when keying in a text box in any app. It toggled between the “To” field and the “Subject” field. It wouldn’t jump to the body to allow me to key in text without physically touching the screen. So, I edited my summary, and I’m down to 3 of the most complaints. I will edit it and update as needed. I’m attaching it here. If you think of anything else I may be missing, let me know. Only other item that I’m not quite sure of, I’m finding instead of the “blue box,” I’m sporadically seeing a gray box now.
You’re welcome. The blue boxes MAY return. I found that turning the access to ON when I use facebook, and OFF when I use all my other apps. Once you clear the space in the commands, all you have to do is flip it to off to use other apps. I’ve even set the accessibility button in my control center. Makes it much easier than having to do through all the settings steps every time I want to change it.
We all feel the same. I’ve gotten used to keeping full keyboard access ON only when using Facebook. Once it’s off, you have full control of your external keyboard. I’ve set a button in my control center to make it less cumbersome to switch it.
IPad Pro with the keyboard here. Wobble1306 hit the nail on the head - it IS a keyboard issue. The issue actually started with IOS 15, NOT 15.1. It is not a Facebook issue. Deleting and reinstalling the app and/or powering the iPad off will serve no purpose…nor will closing and reopening the app other than to let you start over. Let’s get this resolved Apple.
BARONE wrote:
Correct, I take my iPad from the Apple keyboard for the iPad Pro and Facebook works without crashing . I hope Apple is aware of this . Thanks for your help.
Yes same here at least I know now that is is specific to ipad pros with keyboards what a pain however.
Yes, freezing of the re-installed Facebook app (by Meta :) already) happens on ipadPro, latest iOS 15.1. with the magic keyboard. Once iPad is removed from the keyboard, app works fine using just screen. Annoying!
Not just ipadPro problem. We have earlier iPad (6th generation, with 15.1 iOS) with Logitech keyboard and the crashing if the Facebook by clicking on comment started happening after 15.x update as well.
Thanks! :). I found another thread online this morning (11/7) that said the bug affects other Bluetooth connected devices as well --headset, pencil--and it can also on the iPhone. Haven't bothered doing any additional testing to confirm that, but I've no reason to believe folks are making it up! 😁
Presumably Apple and FB will sort it out eventually!
In the mean time...did you see the better workaround for at least the keyboard issue, further down in the thread? Works like a charm! :)
Go to Setting | Accessibility| Keyboards | Full Keyboard Access - and turn it to ON. :)
Solved Facebook comment problem on both machines. Thank you.
But when typing this reply on Magic Keyboard (Chrome browser) that setting prevents using space bar (hitting it takes the typing off the text window = no spaces in the text possible.
Turning off full access rectifies the space bar problem.
So there seems to be still something not right in the iOS 15.x and keyboard management …
Facebook freezes on iPad when I click comments
