Every time I try to open comments on Facebook App, the App “freezes”/crashes & will not open comments. I have removed app & reinstalled with no luck. I have powered off iPad & no luck. Any other suggestions?
[Re-Titled by Moderator]
iPad Pro, 15
Definitely not right after ios 15.1 - I started experiencing it right before I downloaded that update. It started (for me) right after Facebook app 341.0 was installed. Installing ios 15.1 was part of my troubleshooting, the day the issue started. Subsequent FB updates up to 343.1 (today 11-6) have still not resolved the issue. :/.
Troubleshooting has involved rebooting; warm updates on each FB version, followed by testing, followed by rebooting, testing again, then uninstalling the app completely, rebooting, and reinstalling and rebooting - and the problem has remained, and even expanded.
341.0 - the problem was ONLY in comments on posts within GROUPS. Expanding comments for anything in the newsfeed worked
342.0 - the problem expanded to comments in the newsfeed, as well as groups
343.0 - no change in behavior
343.1 - no change in behavior
I have reported the issue to FB via their instructions for reporting issues, but did not feel confident that it was the right channel. :/
As others have said—disconnecting the keyboard miraculously solved the problem—which may be why the phone version of the app doesn’t have the issue. (I plan on testing this out with another keyboard, later today.)
For now—I’m getting by by keeping my iPad keyboard attached; when I need to view comments, I lift the iPad off the keyboard (case + keyboard combo), and touch “comments”—and when comments pop up, I set the iPad back down on the keyboard and start typing. Scrolling once you’re IN the comments doesn’t seem to be an issue…only getting into the comments.
(Not putting this out here to argue with you or anyone else—just to help others, like myself, who are trying to work through the problem, who might stumble across this issue! :))
I was having the problem of facebook with trying to comment on posts or look at comments on post. Tried some of the other suggestions but I still had the comment problem. then I saw franz215's reponse to kerrycrow and I followed the suggestion and so far it is working for me.
Apparently, Facebook and the Apple Magic Keyboard for iPad Pro 11” don’t play nice together. Rebooting your device will unfreeze it, but within a few minutes it will freeze again.
The solution is to remove the Magic Keyboard before using Facebook. Then use the screen (pop up) keyboard instead.
I don’t know if other external keyboards have the same problem. If so, would somebody post a comment letting us know?
Both Apple and Meta (Facebook) will need to talk to each other to determine what’s causing this bug and get it repaired.
Using the Brydge external keyboard, and the issue is ongoing. Other issues are surfacing also. In some apps, while using the external keyboard to search or text (this actually just occurred while replying to this thread from a link in my email), I can’t respond with a sentence or anything with spacing needed. It highlights the page as if I’m going to copy the highlighted area. My only way to do so, is either reopen in Safari or use the “open internal keyboard” function from my keyboard, which will open the IPad internal keyboard.
Regarding the keyboard space bar issue after making changes to the keyboard accessibility settings due to the Facebook issue:
you have to go into the accessibility settings and change the space bar function back to spacing. For some reason it changes the function to highlight. I had some other keys on my Logitech that got function changes also but once I reset everything, it is all functioning correctly.
Update November 12. I was able to fix my Facebook freeze issues on my iPad by enabling Full Keyboard Access but I traded my headache for an upset stomach because now my space bar on my smart folio acts like the return key. I had to disable Full Keyboard Access in order for the space bar to function appropriately so I’m back to where I was with Facebook freezing.
Bethanyliz19930 wrote:
because now my space bar on my smart folio acts like the return key.
Go deeper into accessibility settings and there is a place where you disable the special behavior of space bar, so full access will let you use it again.
Go back to accessibility, keyboard, commands. In commands, scroll down to “Activate” and delete “Space.” I’m not sure if you’re using an external keyboard, but this corrected the space bar issue for me.
I agree. It was somewhat confusing. What I have also done to help me troubleshoot some issues, I compared the settings to my IPhone (there were no issues with that). It helped when I was trying different changes out. If I find more resolution (if I can), I’ll update the post. At first, I thought it was “just me” having problems. Once I came into the community, it was helpful seeing others in the same boat.
Yes it’s a keyboard issue. The “Solved” comment highlights this but doesn’t say what to do to fix it. This seems to be caused by iPadOS15 turning off “Full Keyboard Access”. Go to Settings and search for Full Keyboard Access and turn it back on.
violagail wrote:
this worked but I got other issues
You might be able to fix those by doing the following after turning on full access:
"go to ‘Commands’ and clear all the basic entries that will solve you keyboard issues"
I was having the same issue after turning on Full Keyboard Access. I only cleared the space bar command and I was getting the blue box around safari and other weird browser issues. Hoping clearing all the basic commands will work. Thank you for posting.
erminio132 wrote:
Same here disconnected key board fb works again
If you want it to work with the keyboard, go to accessibility settings and turn on Full Keyboard Access. Then tap on Commands and make sure Space does not have a special function set there.
That’s what I’ve been doing, but I really find it to be a hindrance to productivity. Feels like I’m constantly using work-around, and it’s more of a pain in the *** than it’s worth. I bought my Bluetooth because it gives me the familiarity of working on a laptop. Everything was fine before this update. Even if I restore my factory settings, I’ll end up having to update to this anyway.
This works for Facebook freezing/crashing issue, but causes another issue where you can’t reply to an email in GMail properly using a hardware keyboard, unless you turn off Full Keyboard Access. Needs some sort of fix, I think.
jkmasi wrote:
This works for Facebook freezing/crashing issue, but causes another issue where you can’t reply to an email in GMail properly using a hardware keyboard, unless you turn off Full Keyboard Access. Needs some sort of fix, I think.
Tap on Commands on the full keyboard access page and clear the entry for Space and anything else that does not work right.
Facebook freezes on iPad when I click comments
