From one of these entities? With the Smart logo?
https://www.commontrustnetwork.org/verifier-list
There have been a few reports on these boards from some issuers that aren't working, most notably North Carolina. A few others have written that they have a QR code with information encoded, but it ends up not being a smart card, QR code. Not sure if wither is the case for you. I've also come across one conversation about the QR needing to be added into a regional health system records system first, which then populates health, and ultimately the wallet. Not sure if that was required or a workaround.