You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My Powerbeats Pro case no longer charges. I've cleaned the charging port with compressed air, used different cords and outlets. The light no longer comes on. The case appears to be dead. Is there anything I can do?
These are just under 2 years old.
Hello Jobedwell,
Thanks for using Apple Support Communities! We know it's important to keep your Powerbeats Pro charged with the case. We'd like to help.
There are a couple of steps to try here: Charge your Powerbeats Pro
If you're continuing to experience the same issue, use this link to connect with Apple directly: Apple - Support - Product Selection
Take care.
I've done all that and more. Its the case that is the problem. When plugged in NO light comes on ....not white.... not red. The case is simply dead.
Jobedwell,
We appreciate all the steps you've completed.
For further help, please reach out to Apple directly: Apple - Support - Topic Selection
Kind regards.
Powerbeats Pro case is dead
