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Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Hi
Apple Music app opens and shows all my downloaded music however does not play any music and shows a "not playing" message and no artisis artwork appears on the screen. I've tried:
I'm at a loss. Any help appreciated
Winny263
iPhone 4s, iOS 9
Hi Winny263, We appreciate you reaching out to us. We understand that you are experiencing issues playing songs on the Music app and it shows a "not playing" message.
We’d like to gather additional details that may help us be in a better position to assist you. Are you experiencing the issue when using a Wi-Fi network, cellular data, or both?
Are you using a VPN on your device, on your router, or access point?
Is the device set to the correct Time Zone? Also, is the Date & Time set automatically?
Is your Apple ID set to the correct country or region?
Do you have a different Apple device that is using the same Apple ID? If yes, are you experiencing a similar issue on your other device?
In the meantime, we recommend that you check if you can play songs on our Apple Music page.
Performing this step may help us determine if the issue is caused by your iPhone 4s.
Take care!
Winny263,
Thank you for keeping us posted.
Do you have the "Sync Library" feature enabled? If yes, we recommend that you remove the Music app, then restore it.
Remove built-in Apple apps from the Home screen on your iOS 10 device or Apple Watch
If no, we recommend that you reach out to us here so we can take a closer look into the issue: Get Support
Take care!
The issues happens on both Wi Fi and Cellular data
No VPN used
Time zone is set to "set automatically"
Apple ID doesn't seem to impact other apps or iCloud when logging into those
I have logged out of Ipad, still no difference (not playing music)
Since updating to iOS 15.1 the app now closes down (kicks me out and requires me to open the app again) after I press "play" on a song
I can still play my music from the web browser/Apple Music
I have an iPhone 11
All help appreciated.
Winny263
Thanks for the tips, I've "removed from the home screen" and still not fixing the "crash". I'll talk to an expert and see if I can get it fixed.
Apple Music app "not playing"
