Search not working in Monterey

Having first thought it was an issue with Office products and not being able to search one drive, Outlook, etc it became clear it was not limited to those folders.


In finder or within an application it will only search "this Mac" if you move to any other folder including documents it finds no results. No folder is in the spotlight "privacy" setting that would prevent it from indexing and being searched via spotlight or within finer.


This is on a brand new MacBook Pro shipped end of Oct.


Anyone have a fix?

MacBook Pro 14″, macOS 12.0

Posted on Nov 5, 2021 10:09 AM

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Posted on Jan 22, 2022 4:19 AM

So grateful, Bike-turkey - your fix of re-indexing the hard drive on Spotlight worked for me! I had migrated over from a 2015 Mac with Catalina to the new M1 Macbook Pro and thought at first it was an Outlook issue (I still run "old" Outlook, as I use an Exchange server for one email account and can't afford to have issues there, as mentioned previously on this board), but this board helped me see my search issue in both Outlook and File Finder was actually the SAME issue, not 2 issues: the Spotlight bug in Monterey. I did what you suggested above (go to System Preferences-Spotlight-Privacy, add hard drive to area not searched, then remove it), rebooting in between the adding of my hard drive to search exclusion (as you did) and removing it, then made sure my computer stayed out of sleep mode for at least an hour overnight to rebuild the index. This morning my life is MUCH better.


FYI, Microsoft support has a thread up that says Monterey 12.1 fixes the problem - https://support.microsoft.com/en-us/office/search-in-outlook-for-mac-returns-no-results-after-installing-macos-monterey-12-1-075c5f09-35db-4205-aba3-eea2f168c71b - this was NOT true for me. Also, as with folks above, I was running Outlook 16.57, and my system said I was up to date, so I couldn't easily get my hands on 16.58 to try that possible fix. So glad I tried this first. Hope Apple fixes it SOON. How frustrating.

110 replies

Nov 29, 2021 2:24 AM in response to toddwhitlock

I had the issue that when I searched in the finder (cmd F) the input field didn't activate in the active window. But when I clicked on the desktop, then that search field was active and the search was focussed on the top most (inactive) window.

It turned out the issue was caused by the (in the past) altered toolbar. When I reset the toolbar, all was fixed. Maybe that's the solution for all of you as well.

Dec 5, 2021 2:13 PM in response to toddwhitlock

I have a similar problem. Brand new MacBook Pro 16 inch, running Monterey. I used migration assistant of my files from my old 2016 MacBook Pro on the weekend. Spotlight is working after checking privacy but in Outlook I cannot search my emails ... Spotlight can see the emails ... Very annoying .. in interactions with Microsoft overnight they suggested installing and reinstalling Office .. has anyone tried this ?


From Microsoft: "To re-confirm, may I know if Outlook migrated using the migration assistance tool? If so, let's uninstall and re-install the complete Office suite on this device and check if it resolves the search issue. Before you uninstall the applications, please take a backup of the below mentioned folder. Quit Outlook completely. On the Finder menu bar click "Go", click "Library". Then go to "Group Containers" folder. Find the "UBF8T346G9.Office" folder, copy this and paste it on to the desktop. Note that you have to copy and put it to desktop as a backup. Once done, please refer to the following articles to uninstall and re-install Office suites.

Uninstall Office for Mac: https://support.office.com/en-US/article/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Reinstall Office for Mac: https://support.office.com/en-US/article/download-and-install-or-reinstall-office-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658#InstallSteps=Install_on_a_Mac


I will wait for your reply. Thanks."


As anyone had any success with this ? It only seems to create a clean slate for Outlook ..

Dec 8, 2021 2:16 PM in response to KvdM2021

Ok -I was just on the phone with a wonderful Apple support lady (I asked to be escalated from Tier one support). In Outlook - we converted to the "New" Outlook. There is a toggle at the top of your screen. It did not take long. I did have to force quit Outlook, but the Search of Emails is now working.


The New Outlook looks a little different, but I'm just happy to have the ability to search.


Jan 7, 2022 4:20 AM in response to toddwhitlock

Hi!

Just have installed beta version of MS Outlook v16.57 - and searching is working fine. So you have an option - update to this beta or wait for GA (general availability).

Also, some details from Microsoft side - https://support.microsoft.com/en-us/office/search-in-outlook-for-mac-returns-no-results-after-installing-macos-monterey-12-1-075c5f09-35db-4205-aba3-eea2f168c71b

HTH.


Dec 17, 2021 7:44 AM in response to toddwhitlock

I have had similar problems with Spotlight since updating to Monterey.


I have isolated my problems to external SSD drives.


If I have no external SSD drives attached, Spotlight and Finder searches work as normal.


If I attach an old external 5T hard drive, search still works.


Monterey seems to have trouble with SSDs.


Before updating to Monterey 12.1, I could not format new 4T Sandisk SSDs to APFS. Now I can.



Dec 19, 2021 7:02 AM in response to toddwhitlock

It's great that we're all coming together on this but I suspect that we're talking about 2 separate problems: The first with spotlight and the second with Outlook.


I can confirm that the privacy trick described many times above works when the problem is that outlook emails are not being included within the spotlight index.


But, where the problem is search not working within outlook, the solution is different. For those that are able to put up with the limitations of the new Outlook UI, I can confirm that for me the new UI fixes the search. Given that the new UI is still not (after how many months and years???) feature complete, you may not be able to migrate. ...in which case I can't find a solution yet!


for context: I have new 16" MacBook running Monterey, with a 'from scratch' install with no migration.

Jan 3, 2022 6:42 AM in response to anniebells05

From my research (Spotlight), this is an issue regarding the quarantine flag on sandbox apps (TextEdit, Pages), and the problem is specifically with Monterey. In another thread, someone said that they were told verbally that Apple is aware of the problem and working on it – sorry to be so vague, but there's no documented evidence, just word-of-mouth.

This article was helpful in understanding the problem: https://eclecticlight.co/2019/05/03/serious-flaw-in-macos-quarantine-can-stop-you-from-opening-documents/

Jan 21, 2022 9:33 AM in response to jomby999

I was one of the posters who had no apparent success with re-indexing. I suspect the fix actually is a re-index, but some of us had to go to great lengths to get an index rebuild to actually happen. In my case I had performed the 'privacy, reboot, remove from privacy and another reboot' sequence without any luck. I had to do a massive re-org of the file folder configuration and that, it seems, finally successfully triggered a full index rebuild. At least that's what I saw on my system. No doubt details in our different configurations affect this process, factors we did not mention but did cause us to see different apparent results.

Jan 11, 2022 10:45 AM in response to toddwhitlock

Just worked through this with my campus Mac specialist and had similar discussion with genius bar folks -- bottom line, if you are using an exchange server and mac outlook with Monterey 12.1 you cannot get the search to work -- the new outlook does not support exchange, the old outlook doesn't work w/MS's new search technique (no longer using spotlight)


One useful workaround -- your spotlight will still search your mail -- so if you use spotlight and type whatever you were looking for (say a user name) - then in the list of all files you will find all the mails -- it's a pain in the butt, but works for what it can


meanwhile both MS and Mac folks says "fix is coming" ... so keep your eye on the updates

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Search not working in Monterey

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