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dinovita Author

Level 1

4 points

Unwanted subscriptions and refund request

So I downloaded an app but I never meant to subscribe to that app because I immediately deleted it. but suddenly I get a notification that I have subscribed to the application for the next year for 1.4 million rupiahs. For the last 2 months, I have never received any notification regarding the subscription for this application, most likely because the amount of money in my bank account has never been much before. Even the option for subscription in the settings didn't exist so I never thought that there would be. However, when I just saved it in the bank account, they suddenly cut my money without prior notification, even though I had worked hard to collect it. btw, mine is an iPhone 6plus which can't update ios anymore stuck at 12.5.5. Please help me, did anyone get the money back?

iPhone 6 Plus, iOS 12

Posted on Nov 6, 2021 7:53 AM

Reply

Top-ranking reply

Level 8

35,819 points

Posted on Nov 6, 2021 6:59 PM

Hi dinovita,

Welcome to the Apple Community.

Most subscriptions automatically renew unless you cancel them.

Wondering

if you have properly cancelled that subscription.
if the app was from Apple or another developer.

You might want to browse these articles from Apple Support.

How to check or cancel subscriptions:

https://support.apple.com/en-au/HT202039

Request a refund for apps or content that you bought from Apple:

https://support.apple.com/en-au/HT204084

OR

If the subscription you want to cancel is not listed

https://support.apple.com/en-au/HT212052

Cancelling subscriptions is slightly different in Israel, South Africa, and Turkey

https://support.apple.com/en-au/HT206627

Get help with subscriptions not billed through Apple:

Says:

"On your bank statement, find the charge for the subscription.

If your bank statement doesn't say Apple, apple.com/bill, or something similar,

Apple doesn't provide this subscription to you.

To cancel the subscription, contact the company that offers the subscription to you.

Statements often list the name of the company, such as Netflix, YouTube, Amazon Prime, Disney+, etc."

Complete article: https://support.apple.com/en-au/HT207865

Apple: Billing and Subscriptions:

Find answers to your questions about purchases, subscriptions, payments, and billing:

https://support.apple.com/billing

Hope something here will help you get in control of the situation :-)

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Similar questions

1 reply

Top-ranking reply

Level 8

35,819 points

Nov 6, 2021 6:59 PM in response to dinovita

Hi dinovita,

Welcome to the Apple Community.

Most subscriptions automatically renew unless you cancel them.

Wondering

if you have properly cancelled that subscription.
if the app was from Apple or another developer.

You might want to browse these articles from Apple Support.

How to check or cancel subscriptions:

https://support.apple.com/en-au/HT202039

Request a refund for apps or content that you bought from Apple:

https://support.apple.com/en-au/HT204084

OR

If the subscription you want to cancel is not listed

https://support.apple.com/en-au/HT212052

Cancelling subscriptions is slightly different in Israel, South Africa, and Turkey

https://support.apple.com/en-au/HT206627

Get help with subscriptions not billed through Apple:

Says:

"On your bank statement, find the charge for the subscription.

If your bank statement doesn't say Apple, apple.com/bill, or something similar,

Apple doesn't provide this subscription to you.

To cancel the subscription, contact the company that offers the subscription to you.

Statements often list the name of the company, such as Netflix, YouTube, Amazon Prime, Disney+, etc."

Complete article: https://support.apple.com/en-au/HT207865

Apple: Billing and Subscriptions:

Find answers to your questions about purchases, subscriptions, payments, and billing:

https://support.apple.com/billing

Hope something here will help you get in control of the situation :-)

Reply

Unwanted subscriptions and refund request

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