iPad Air 4 Screen Scratch (Warranty issue?)

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Level 1

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iPad Air 4 Screen Scratch (Warranty issue?)

I bought an iPad Air 4 about a month ago for University work. Yesterday I noticed about a 10mm scratch on the screen. It’s fairly deep and visible. I also noticed it is perfectly lined up with the grid lines in the Apple Notes App that I use for work. This leads me to believe it was caused by the pencil.

My question really is, should I now have to pay for a replacement or would this be covered under warranty? I thought the glass was supposed to be some super scratch-resistant surface. If I’d known it would be scratched so easily, I’d have used a protector, but I assumed from the marketing that this wouldn’t be necessary.

Posted on Nov 7, 2021 1:41 AM

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ProustGiulio

Level 10

208,308 points

Nov 7, 2021 2:52 AM in response to __Steve_

We, just users like you, cannot diagnose or decide about that kind of problem. Only Apple technicians can judge about that.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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iPad Air 4 Screen Scratch (Warranty issue?)

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