Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Shaedeemac Author

Level 1

4 points

Can’t restore or update iPad on iTunes

Trying to restore my iPad Air 2 from iTunes. It kept giving me an error and finally advised that I update iTunes. So I did and have the most recent version as confirmed in Apples website. Restarted computer and still getting a message that it can not update without updating iTunes to latest update. Any ideas? My iPad was not starting up and stuck on the apple screen. Tried all the online fixes with a last resort to wipe and restore. It appears it wiped it but the only screen I get says to plug into a computer and the link to the restore instructions.

iPad Air 2, iPadOS 13

Posted on Nov 7, 2021 7:56 AM

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

290,792 points

Posted on Nov 7, 2021 8:18 AM

Your iPad must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Should you have difficulties with the restore process, these support pages may be helpful with troubleshooting:

If you can't update or restore your iPhone or iPod touch - Apple Support

iOS update and restore errors - Apple Support

View in context

Can’t restore or update iPad on iTunes

Similar questions