Apple canceled my paid order (new macbook pro 16).
No explanation of the reasons, and the money was not returned. Who should I contact? is it possible via chat?
No explanation why my order is cancelled
Question marked as
ArturChernyi wrote:
No explanation of the reasons, and the money was not returned. Who should I contact? is it possible via chat?
If your order was still in "Processing" then your card was not charged—it may have put a hold on the funds but not charged.
Typically if an order was canceled it is due to the fact Apple could not meet the "expected delivery date"
You simply have to re-order.
Chat yes, twitter— @AppleSupport
or on line https://getsupport.apple.com/
Returns & Refunds Order status
https://www.apple.com/shop/help/returns_refund
Order status:
https://secure.store.apple.com/shop/order/list
https://www.apple.com/shop/help/viewing_changing_orders
Call Customer Support (800) MY–APPLE (800–692–7753)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
17 replies
ArturChernyi wrote:
Status was «order in progress».
the money has just been returned.
Apple could not meet the "expected delivery date" – it sounds bad, because I chose the latest of the suggested dates and times.
And I could have waited for the postponement of the delivery date, and now the laptop is out of stock, I can't re-order :(
Thanks for your corroboration ArturChernyi —
there are some supply chain issue, this is out of your control.
All you can do is try at a later date...
Apple canceled my paid order (new macbook pro 16).