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No explanation of the reasons, and the money was not returned. Who should I contact? is it possible via chat?
ArturChernyi wrote:
No explanation of the reasons, and the money was not returned. Who should I contact? is it possible via chat?
If your order was still in "Processing" then your card was not charged—it may have put a hold on the funds but not charged.
Typically if an order was canceled it is due to the fact Apple could not meet the "expected delivery date"
You simply have to re-order.
Chat yes, twitter— @AppleSupport
or on line https://getsupport.apple.com/
Returns & Refunds Order status
https://www.apple.com/shop/help/returns_refund
Order status:
https://secure.store.apple.com/shop/order/list
https://www.apple.com/shop/help/viewing_changing_orders
Call Customer Support (800) MY–APPLE (800–692–7753)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
I expect that when they went to pull it off the shelf, they discovered it had already been sold, possibly not recorded properly as sold.
Inventory, if it exists at all, is VERY thin.
No explanation why my order is cancelled
Apple canceled my paid order (new macbook pro 16).
