New iPhone not recognized by car via USB

I have a 2012 Chevy Cruze (no CarPlay) that I've connected my past iPhones via USB to play audio. The latest phone was an iPhone X running iOS 15.1 that worked just fine. I now have a iPhone 13 Pro running iOS 15.1 that will not be recognized by the car (does charge however). There's no message like 'device not recognized' it just doesn't show up when pressing the CD/AUX button on the stereo. Online chat support claims the current model is not supported even though it is running the same iOS as another working phone. Is there any truth to this?

iPhone 13 Pro

Posted on Nov 8, 2021 4:05 PM

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Posted on May 10, 2022 10:07 AM

I had deleted my iTunes because I was using YouTube Music. You need at least one song in your iTunes app. In order for the Infotainment system to recognize your iPhone when you connect it using a USB cable you MUST have at least one song in your phones iTunes app. My iPhone XS Max on iOS 12.X.X was having the same issue and as soon as I put a song into iTunes, it worked.

91 replies

Dec 13, 2021 7:44 PM in response to runjc

Same exact problem. I have an iPhone 12 Pro Max and drive a 2012 Chevy Cruze.


I have never had an issue playing music or podcasts through my USB cable in my car. My iPhone updated to iOS 15.1.1 last night and just like flipping a switch, it no longer is recognized by my car and won’t play any music or podcasts.


Oh yeah, and for bonus points I JUST bought a new lightning cable for my car a week ago. this is EXTREMELY frustrating.

Jan 26, 2022 9:40 AM in response to Antsavesthday

I believe I’m on my tenth restart (both phone and cars)- my partner’s 12 pro on the the same OS (15.2) works fine. Apple had me do a hard restart and reset all my settings, among a number of other things, all to no avail. I’m starting to wonder if it’s a hardware issue- my warranty runs out in mid February, maybe I should take it back in and have them run full diagnostics and/or demand a new replacement.

Jun 13, 2022 5:45 PM in response to GJW4681

I just tested the following since my earlier post:

My iPhone 13 pro on iOS 15.5 - didn't work

My Wife's iPhone 13 pro max on iOS 15.5 - worked

My son's iPhone 13 pro max on 15.4 - worked

My iPhone Xr on 13.1 worked


Why does my wife's iPhone 13 pro max work on 1.5.5 but my iPhone 13 pro on the same 15.5 version doesn't work??

Seriously frustrating!!!!

Jul 28, 2022 6:38 PM in response to dick94

I had the same problem after the 15.5 update. I replaced the Toyota USB port in my dashboard thinking that it was the issue. At the time, the new plug made no difference.


After grudgingly using Bluetooth (despise its low audio quality) for 3-4 weeks, one day, I plugged in the iPhone to the USB connection… and it worked.


Was there a ground problem with the plug? A dirty lightning plug (I had cleaned them earlier…)? I don’t know,


My best guess is that Apple corrected the issue behind the scenes. The operating system surely runs the show. 😉

Dec 11, 2021 5:26 PM in response to Erica_S1

I have a 2016 Cruze and this new update has ruined my ability to connect via usb to play my music anymore. To think that this is another update that is still not fixed is absurd. It worked fine before this update. This seems like another apple scam like making your batteries die fast so you would buy a new phone. Is it apple or will you fix this? I have an apple 12. This is a racket.

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New iPhone not recognized by car via USB

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