New iPhone not recognized by car via USB

I have a 2012 Chevy Cruze (no CarPlay) that I've connected my past iPhones via USB to play audio. The latest phone was an iPhone X running iOS 15.1 that worked just fine. I now have a iPhone 13 Pro running iOS 15.1 that will not be recognized by the car (does charge however). There's no message like 'device not recognized' it just doesn't show up when pressing the CD/AUX button on the stereo. Online chat support claims the current model is not supported even though it is running the same iOS as another working phone. Is there any truth to this?

iPhone 13 Pro

Posted on Nov 8, 2021 4:05 PM

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Posted on May 10, 2022 10:07 AM

I had deleted my iTunes because I was using YouTube Music. You need at least one song in your iTunes app. In order for the Infotainment system to recognize your iPhone when you connect it using a USB cable you MUST have at least one song in your phones iTunes app. My iPhone XS Max on iOS 12.X.X was having the same issue and as soon as I put a song into iTunes, it worked.

91 replies

Jan 7, 2022 9:17 PM in response to runjc

iPhone immediately stopped working after last update. Have tried 3 different iPhones total in car none work now!!!!! Have obviously restarted the car multiple times since then. Have also tried restarting all iPhones. Only in our oldest car (2007) can we get the audio cable to work. In our 2012 vehicle it does not work.

Jan 11, 2022 11:51 AM in response to runjc

Mine just says “no files found”. Not only does this 2012 Chevy Equinox LT not use Bluetooth audio. I can’t see my music. If I press ok it switches to another source. If I try to change the volume it will change the source. **** if I go in reverse. I’m not kidding. It switches to another source. It plays music but I would like to see the song name and album art on screen. It’s just with my iPhone 12 Pro. I’ve gone through 12 different cables. Unplugged fuses. Even factory reset the car settings. I’m beyond ****** ✌🏻😗

Feb 1, 2022 5:39 PM in response to briannalangensmith

It’s so frustrating- but something to try. Was riding in a friends 2016 Hyundai and tried it, the car gave an error asking for Pandora. Launched pandora and Spotify started playing, but stopped once I quit pandora. Unfortunately this did not work on either of our cars. My warranty is up mid February, if it’s not fixed before them I’m taking this in as defective and asking for a replacement phone, this is a deal breaker for me.

Feb 8, 2022 10:53 AM in response to Erica_S1

Please fix this for 2010 Lexus ES 350. I upgraded to 15.2 and it worked the hour before I updated, and then stopped working immediately after. Nothing else changed so it's definitely the iOS software. It's a shame because I'm trying to use an Apple app to listen to content, and the Apple update is stopping the Apple product from working. Can you fix this?

Mar 5, 2022 4:26 AM in response to runjc

well the latest update did the same thing. My phone - iPhone 11 Pro- was working fine in my Ram 1500 using the usb to play music. Once the latest update (15.3.1) went into effect it quit reading my phone as a music player and only works via Bluetooth. Phone will charge with the cable. What’s very confusing to me is my son’s phone works fine…he has a 13 with the same update as mine.. I wonder if this is one of the updates that starts to slowly kill the older phones to force consumers to buy the newer phones!

Jun 16, 2022 1:38 PM in response to runjc

I’m experiencing this same issue now with iOS 15.5. This hasn’t ever happened until now. Phone will charge via USB but the stereo comes up with a message stating ‘cannot connect’. This only happens with my phone specifically. I plugged in a different phone and worked fine. I don’t understand why all of a sudden I can’t ply any music from my iPhone 13 Pro

Jul 15, 2022 12:00 PM in response to Pscyh8

The newest iPhone OS 99.45 or whaddeva it is flat out won’t work with my 2013 Toyota as all previous EyeFones and OS versions did.


Now I’m stuck with iTunes to select music and crummy BlewToof versus the wired connection to my Toyota audio control system.


The bottom line is Apple wants to determine how you interact, buy and listen to iToons. There’s no way around their lack of care despite us spending precious cash on the newest smartfone and OS.


I’m a qualified and dissatisfied customer.

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New iPhone not recognized by car via USB

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