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iphone amazon.com, amazon app not working

Just today my iPhone 12 pro max (happened on iOS 14.8 and ios 15) decided to stop giving me access to amazon, both the website and app. Safari gives tells me it can't open the page because it can't establish a secure connection to the server. the amazon app just says something went wrong. Chrome says this site can't provide a secure connection.

My iPad, my wife's iPhone X, all of our Mac's can access amazon just fine. I have tried rebooting the iPhone, changing the DNS settings, checked time and date, all to no avail.

Anyone have any ideas, short of wiping the iPhone and reinstalling?


Thanks for any help.


iPhone 12 Pro Max, iOS 15

Posted on Nov 9, 2021 3:16 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2022 8:53 PM

So I finally figured out a solution.


I got a brand new iPhone 13 today, and no Amazon app worked still. Was very frustrated. But then it occurred to me that it could be the VPN. All the Amazon apps on my way old iPad have been working this entire time. But I do not have the VPN turned on my iPad.

So I tried to switch off my VPN phone on my phone. However the VPN will automatically switch back on even if you try to switch it off. So what you have to do is: Go to settings>general> and scroll down until you see a separate VPN setting. Choose the VPN you have, go it’s settings by pressing the info/“i” button and switch off “connect on demand”. This will turn off the VPN and it won’t automatically switch on again.


after I did that, all the Amazon apps worked again! Had to re-sign in, but they work now.


the frustrating thing is, I was able to have my VPN turned on and all the Amazon apps worked perfectly fine in the past. Not sure why the VPN would stop Amazon apps from working, but not effect any other apps??? Maybe the Amazon apps aren’t working well with iOS 15? It all makes no sense to me, but maybe this solution will work for others.

Biggest downside of course is losing the privacy and protection you get with a VPN. So it may not be ideal for those who want a VPN on their phone. Though it could also be the third party VPN I have. I guess I could just delete it and see if I can switch the VPN back on and have the Amazon apps still work…


But if others don’t use a VPN on their phone then this might not help at all!

18 replies

iphone amazon.com, amazon app not working

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