HTML Signatures not displaying images

I found a workaround until Apple fixes it. It seems to be an issue with the server that images are stored on. We had our signature logo image on our own hosted servers and it stopped working when anyone was using Monterey or iOS 15 or higher.

I've tested hosting the image on MailChimp, Squarespace & Google drive and it works with all three. Dropbox did not work and other shared hosted servers did not.

Hopefully Apple fixes the issue soon, but I don't think they will.

cgartists wrote:

Seriously Apple... I accidentally found that there is a new mail feature that blocks all remote content and is set by default in new Mail app... Privacy tab You just wasted 2h of my work time!

Sounds like a feature rather than a "bug".

Maybe a lesson learned here. When upgrading apps/software make sure the upgrade meets your requirements before doing the upgrade Apple did not waste 2 hours of your time, you did by not checking that the upgrade met your requirements prior to performing the upgrade.

de216 wrote:

It seems to be an issue with the server that images are stored on. We had our signature logo image on our own hosted servers and it stopped working when anyone was using Monterey or iOS 15 or higher.

I've tested hosting the image on MailChimp, Squarespace & Google drive and it works with all three. Dropbox did not work and other shared hosted servers did not.

It sounds like the same problem as this one: WordPress RSS Feed - Mailchimp Campaign -… - Apple Community

It may be the SSL certificate, not the server itself.

@BobTheFisherman

With all due respect but the default logic is to update my OS and my software and at the same time assume that my current settings remain the same. I am more than happy to be informed that now I have some additional options but by no means should I expect the update to forcefully change my current settings. At least, this is what I teach my students in Software Engineering and HCI.

I suggest you don't bother with fancy signatures. There are too many things that could cause them to not be displayed properly. It isn't possible to diagnose with detailed analysis, in person, with someone who really knows e-mail encoding. For example, the original poster was concerned about the "3D", but that is just part of the quoted-printable encoding.

It's just not worth the effort. Email wasn't designed for this.

moonflowervt wrote:

That's not an answer.

Why not?

Don't tell me that email wasn't designed for this.

But that's the truth. Email pre-dates HTML by about 20 years.

If that were true they wouldn't use HTML in emails.

Who is "they"? HTML was always a hacked-up add-on to e-mail. All HTML encoded in e-mail uses very messy and hacked-up HTML. It's just awful.

My comment above seems to have a typo and it doesn't make much sense so I'll re-word it. If you are having a problem with HTML e-mail, the only way to even identify what the problem is requires low-level debugging of the e-mail message by someone who knows both HTML and low-level e-mail protocols. There are very, very few people qualified to do that. The problem could be a bug in the software, a problem in the data, or a problem with one or more e-mail servers in transit.

The idea of trying to allow people to just paste rich text and images into an e-mail message or signature is simply very ambitious. Maybe it works. Maybe not. You'll have no idea whether it works either. What the recipient gets may be significantly different that what you sent. It is impossible to prevent this.

Product Feedback might be more effective if one what's to communicate directly to Apple.

That's not an answer. I'm having the same problem with a work email. I place the logo of my organization in my signature. Don't tell me that email wasn't designed for this. If that were true they wouldn't use HTML in emails.

+1

Did you find out a solution to getting your html image content to load? I have the same problem, very unprofessional looking

Well then one does not work for Apple

I just checked and the privacy setting wasn't checked and my html signatures are not showing up still. Any ideas to fix this? Thank you!

I have the same issue. I fix it changing the images to base64.