printer offline message

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Donjay Author

Level 1

13 points

printer offline message

Monterrey upgrade - hp wireless printer is seen but get message "printer offline" so can't print

iMac 21.5″, macOS 10.13

Posted on Nov 10, 2021 9:05 AM

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Answer 1

Top-ranking reply

D.I. Johnson

Level 7

24,671 points

Nov 10, 2021 9:25 AM in response to Donjay

Here are a couple items that might help you resolve the problem.

One is regarding deleting and reinstalling the printer, the other about resetting the printing system.

Solve printing problems on Mac - Apple Support

Reset the printing system on your Mac to solve a problem - Apple Support

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Answer 2

rkaufmann87

Level 10

144,922 points

Nov 10, 2021 9:26 AM in response to Donjay

Please do the following in this order:

·Uninstall all HP software, put in the Trash and empty the Trash.
·Please reset the printing system per Reset the Mac printing system to solve a problem
·Next, follow the instructions in Adding a printer

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Answer 3

Donjay Author

Level 1

13 points

Nov 14, 2021 5:08 PM in response to rkaufmann87

Thanks rkaufmann87 but I took the easy way out and bought a new wireless printer that almost set itself up. Old printer was about ten years old so no tears were shed. DJH

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printer offline message

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