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Since the update to ios15.1 my iPad Air 2 does not display the "live map" when I start a ride in Zwift, it just shows the mail companion home screen ...the app continues to work fine on other devices at 15.1 and on an older iPad running 12.5.5. ZPC worked previously before the update to 15.1 Any ideas...?
iPad Air 2 Wi-Fi
Hello Tlblues! Thank you for participating in the Apple Support Communities.
We understand that the Zwift app isn’t working as expected. We'd like to look into this with you to see how we can help.
Apple provides the following resource for guidance on what to do if an app isn’t working as expected: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
If the issue persists, we’d recommend reaching out to the developer to look into this further: How to contact an app developer
Make it a great day!
The feature that is failing is when the ZCP is running and I start a ride in Zwift, the ZCP is supposed to open a screen (window?) overlaying the main app with a screen showing my current live ride, the route, my position on the route and several other bits of data bout the current ride. After the update the ZCP still runs but does not display the map screen.
I have been working with Zwift tech support for a week or more and they are puzzled but still working it.
Thanks
Terry
PS I'd show you the fail in a video but your site does not allow videos.
Thanks for your quick reply. In my case the problem started after updating my MacBook to Big Sur. I am in the process of uninstalling and returning to High Sierra. Interestingly, the map screen loads perfectly on my iPhone, but continues to be a problem on the iPad 🤷♂️
Having the exact same problem with IOS 15.1 on an iPad. Never any issues before upgrading from IOS 14.8. Tonite used older iPad running IOS 14.8. Map function worked perfectly. Easy conclusion - clearly an IOS 15.1 issue.
Hello Tlblues! We appreciate the additional details. At this point, we’d recommend reaching out to the developer to look into this further: How to contact an app developer
Cheers!
Tlblues, I am experiencing the same frustration. Did you resolve?
Not resolved am still working with Zwift techs on a fix.
Never did Un- install Big sur. Zwift informed me that they are aware of problems with some iPads and apple t.v. ….whatever that means?.. Using my iPhone for the CA now👍✌️
Zwift companion app
