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iPhone won’t connect to car using USB Port

Hi after update to IOS 15.1, I cannot play music using USB port cable in my car, when I plug in my phone to my car, it can charge , but it won’t go to my AUx like

it used to …please help!

iPhone 8, iOS 15

Posted on Nov 12, 2021 6:42 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2021 10:26 AM

Thanks. I also called Apple support and they acted like I was stupid and didn’t know how to connect a usb cable to my phone and car. This is highly annoying. I just want to be able to listen to music in my car.

19 replies

Nov 19, 2021 7:23 PM in response to elena_kk

Of course! It’s a lighting to aux adapter. It connects to the charging port of the iPhone. The end has an aux connector you can plug an aux cable into. Plug a cable into that end and plug the other end into your car. You should have an aux connector close to the usb connection in your car. Here are pics of the ones I purchased.


Let me know if you have any questions!

Nov 14, 2021 9:21 AM in response to Vicki5514

To reply to you, no, Apple cannot undo the update! I contacted Apple customer service yesterday, and they said Apple doesn’t support the uninstallment of the updates! They tried to troubleshoot with me but it lead to no result, it is very sad. then they said they need to escalate my issue to another level, I’m supposed to call them again to see if they can troubleshoot some more! So far no positive results sorry :(

Nov 13, 2021 3:31 PM in response to elena_kk

Hi elena_kk, We appreciate you reaching out to us. We understand that you are no longer able to play music from your iPhone to your car's aux.


We’d like to gather additional details that may help us be in a better position to assist you.

Are you receiving any error messages on your iPhone or on your car's display?

Have you had the chance to try a different cable?

In most cases, you can manually change the mode of your car's entertainment system. Does it help if you manually change to aux?


If you are using a third-party app to play music, we recommend that you check for app updates.

You can use the article below as a reference.

Update apps or use automatic downloads



Take care!

Nov 18, 2021 9:45 AM in response to Dar1d10

I’m sorry to tell you this but I called Apple Support and this issue cannot be fixed, if your car doesn’t support CarPlay(new feature) then Apple cannot help you; they told me to take my car to my dealership to see if they can install new patches; it’s a lot

of hassle and I am planning to do that but I’m not sure if that will even help!

Jan 19, 2022 9:13 AM in response to kamote0628

Hello, sorry to come back on this. Made lately the update to my iPhone XR. But even shortly before, the iPhone suddenly did not connect anymore via usb to the car, so no ApplePlayCar functionalities anymore. No msg of error, changed cable, cable in/out many times, but my husband’s iPhone does connect without issues, I tried to play on the car menu but when on the cable it doesn’t even read the Bluetooth (which is fine if not on the cable), not activation of any connectivity with my phone. I used to use it for all the functionalities from roadmaps to calls to music. Now it only charges. And of course also here it is forbidden to use the phone manually while driving. What can I do to solve it? Many tks!

iPhone won’t connect to car using USB Port

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