After update to Mac OS Mojave my Bluetooth mouse won't connect with MacBook

Question

Level 1

23 points

After update to Mac OS Mojave my Bluetooth mouse won't connect with MacBook

Hi there,

I updated today my Macbook to MacOS Mojave. The Bluetooth mouse I used on MacOS Big Sur isn't connecting. Everytime I try to connect, it stops. If I hit the connect button another time, a code is asked, but there is no code needed. The mouse functioned on the same day with Big Sur.

I read some articles. I deleted the plist-file in the library. I restarted, I put new batteries in and I pushed the Connect-Button on the mouse a hundred times.

Please help!

MacBook Pro 13″, macOS 10.13

Posted on Nov 14, 2021 6:01 AM

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Answer 1

BDAqua

Level 10

240,293 points

Nov 15, 2021 2:48 PM in response to Ueaydin

How to Reset Your Mac's Bluetooth Module to Fix Connection Issues...

https://www.macrumors.com/how-to/reset-mac-bluetooth-module/

Resetting the SMC (removable batteries)

Shut down your MacBook and remove the battery.
Disconnect the power adapter.
Hold down the Power button for 10 seconds and release.
Reconnect the battery and power adapter.
Boot up your Mac as usual.

Resetting the SMC if iMac, Mac mini, or Mac Pro

Shut down your Mac.
Disconnect the power cord.
Hold down the Power button for 5 seconds and release.
Reconnect the power cord.
Boot up your Mac as usual.

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Answer 2

Sharon_419

Community Specialist

Nov 15, 2021 7:49 AM in response to Ueaydin

Greetings Ueaydin,

We understand that you are having some difficulty with a third party mouse, and we'd like to help. If the mouse is not connecting, you'[ll want to contact the manufacturer directly for assistance, and to check software compatibility.

Take care.

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Answer 3

Ueaydin Author

Level 1

23 points

Nov 15, 2021 8:31 AM in response to Sharon_419

Thank you for your answer. I’m sure that’s not a problem of the manufacturer. I used this mouse on Big sure when I was installing Mojave. This problem occurred after the installation. The Bluetooth manager “finds” the mouse but cannot establish a connection.

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Answer 4

Jeff_W.

Community Specialist

Nov 15, 2021 9:06 AM in response to Ueaydin

Ueaydin,

Thanks for the additional information. The next step will be to contact the manufacturer of the mouse you are having difficulty with, as it may not be compatible with the current version of macOS that you are trying to use.

Cheers.

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Answer 5

Ueaydin Author

Level 1

23 points

Nov 15, 2021 12:04 PM in response to Jeff_W.

Your answer is not helpful. This mouse worked without any problems. It can't connect after a softwareupdate of Mac OS. And you think it is the problem of the manufacturer? What has changed, the Bluetooth-protocol?

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