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User profile for user: tye-
tye- Author
User level: Level 1
22 points

Unable to quit an install to shut down MacBook Pro

Hi there! I began an install (of Malwarebytes for Mac), which appears to be stuck at just over the halfway point of the progress bar at "Running package scripts".


In trying to shut down my Mac, the Installer has been replaced by a window named "Install in Progress" with the attached dialogue. I've tried forcing it to quit through  > Force Quit..., as well as through Activity Monitor, but the window just pops back up.



I'm worried that manually shutting down my Mac via the power button might damage my laptop. Does anyone have any other suggestions or advice? Thanks in advance!

MacBook Pro 15″, macOS 12.0

Posted on Nov 14, 2021 2:28 PM

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User profile for user: chexmark
chexmark
User level: Level 1
13 points

Posted on Nov 30, 2021 4:54 AM

  1. From Finder, go to Utilities --> Terminal
  2. type "ps -axf | grep -i mbam"
  3. you will see 3 or 4 lines returned each having 4 columns of numbers
  4. look for the line with smallest number in column 2 (PID or "process ID")
  5. for that line, write down the number in column 3 (PPID or "parent process ID")
  6. type "sudo kill -9 [PPID]" (you will need to type in your password to confirm using "sudo"


The installer should have closed and you can reboot

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User profile for user: chexmark
chexmark
User level: Level 1
13 points

Nov 30, 2021 4:54 AM in response to tye-

  1. From Finder, go to Utilities --> Terminal
  2. type "ps -axf | grep -i mbam"
  3. you will see 3 or 4 lines returned each having 4 columns of numbers
  4. look for the line with smallest number in column 2 (PID or "process ID")
  5. for that line, write down the number in column 3 (PPID or "parent process ID")
  6. type "sudo kill -9 [PPID]" (you will need to type in your password to confirm using "sudo"


The installer should have closed and you can reboot

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Unable to quit an install to shut down MacBook Pro

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