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Battery not charging, not detected, and fan running high on new MacBook Pro.

All of a sudden, my Mac Book Pro (13 inch, M1, 2020) stopped charging when plugged in.

After a restart, the charge would go to 1%, from whatever it was at before.

This was the other day and somehow, it started charging again after several restarts.


But this morning, I started the day at 44% and it wouldn't charge. After a restart, I was at 1%.

I ran the Apple diagnostics and got the reference code PPT001. The battery was not detected.

Cycle count:0; Condition: Normal; Maximum capacity: 100%.

The fan is also running very high and noisy, even in safe mode.


And just now, the fan went off and my battery charge jumped from 1% to 46%!

Activity monitor hasn't shown anything using much CPU or energy, etc.


Is there anything I can do without bringing it to Apple?

Thanks

Posted on Nov 15, 2021 8:17 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2021 9:04 AM

Vince I wrote:

All of a sudden, my Mac Book Pro (13 inch, M1, 2020) stopped charging when plugged in.
After a restart, the charge would go to 1%, from whatever it was at before.
This was the other day and somehow, it started charging again after several restarts.

But this morning, I started the day at 44% and it wouldn't charge. After a restart, I was at 1%.
I ran the Apple diagnostics and got the reference code PPT001. The battery was not detected.
Cycle count:0; Condition: Normal; Maximum capacity: 100%.
The fan is also running very high and noisy, even in safe mode.

And just now, the fan went off and my battery charge jumped from 1% to 46%!
Activity monitor hasn't shown anything using much CPU or energy, etc.

Is there anything I can do without bringing it to Apple?
Thanks



on the M1 SoC.

The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.


ref—Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Similar questions

1 reply
Question marked as Top-ranking reply

Nov 15, 2021 9:04 AM in response to Vince I

Vince I wrote:

All of a sudden, my Mac Book Pro (13 inch, M1, 2020) stopped charging when plugged in.
After a restart, the charge would go to 1%, from whatever it was at before.
This was the other day and somehow, it started charging again after several restarts.

But this morning, I started the day at 44% and it wouldn't charge. After a restart, I was at 1%.
I ran the Apple diagnostics and got the reference code PPT001. The battery was not detected.
Cycle count:0; Condition: Normal; Maximum capacity: 100%.
The fan is also running very high and noisy, even in safe mode.

And just now, the fan went off and my battery charge jumped from 1% to 46%!
Activity monitor hasn't shown anything using much CPU or energy, etc.

Is there anything I can do without bringing it to Apple?
Thanks



on the M1 SoC.

The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.


ref—Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Battery not charging, not detected, and fan running high on new MacBook Pro.

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