iphone 13 aux cable car not connecting

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Level 1

14 points

iphone 13 aux cable car not connecting

I have seen other posts but hoping Apple can rectify the issue and read my question properly please.

After the latest update the aux cable NOT USB NOR BLUETOOTH , the iphone 13 no longer plays sound from voice calls through the AUX cable to the car but does play music.

Please sort out ASAP as AUX cable is the clearest compared to bluetooth.

The cable is fine as it works with older ios and car is fine too as its physical aux cable not carplay etc.

Either rectify through update or settings.

Thanks

iPhone 13 Pro, iOS 15

Posted on Nov 16, 2021 1:59 AM

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Answer 1

Eric_G1

Community Specialist

Nov 17, 2021 6:24 AM in response to Spiverine

Hello Spiverine,

We see you're having issues with call audio not coming through when connecting your iPhone to your car. We'd be happy to help.

Some steps you can try would include restarting the iPhone: Restart your iPhone

Be sure to also check the adapter that you're using for any dirt/debris. Similarly, try the same with the car's AUX port as well.

If possible, also try testing this out in a different car, as that would help greatly to isolate the issue further.

If you do happen to have another adapter or cable to try, these can additionally help to work on getting the issue isolated down as well.

Take care.

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Answer 2

Spiverine Author

Level 1

14 points

Nov 30, 2021 3:35 AM in response to Eric_G1

Hi Apple

So I've done all that but no luck.

Other iphone 13 users have complained about the same thing. Its not our cars nor cable, its your ios update.

It's quite annoying after spending 1,500 pounds and it won't connect through aux on my car. If anything you can send a new aux cable as that's the only thing I havent tried. My current aux cable is fine and it works with older models of the iphones.

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Answer 3

Eric_G1

Community Specialist

Nov 30, 2021 11:55 AM in response to Spiverine

Spiverine,

Thanks for trying those steps out.

As you're still experiencing issues, we'd recommend following up with Apple Support directly. You can start a support request using this link: Get Support

Cheers.

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Answer 4

Spiverine Author

Level 1

14 points

Nov 30, 2021 3:43 AM in response to Spiverine

And to clarify its just the call audio that doesn't work, music is fine, plays though aux though car.

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iphone 13 aux cable car not connecting

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