randomly mute the bluetooth mic on hedset

Hi there,


I use Sennheiser PXC 550-II, after updating OSX to version 12.0.1 on the MacBook Pro 2019 16" i9,

mic randomly get mute in the middle of a call and I can able unmute it, I try with the slack app and google meet browser,


how can I fix it? it looks like related to the nice feature to improve Bluetooth accessories.



Regards


Posted on Nov 16, 2021 7:31 AM

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Posted on Jan 6, 2022 3:29 AM

I've been having this problem too (Trekz Air and Aeropex) and I've figured out my problem. Looks like if you reduce the mic input level setting to zero then the Mac tells the headphones to mute. I had my Zoom audio settings set to "Automatically adjust microphone volume" which causes it to reduce the mic input level to zero whenever it thinks you are not speaking, which triggers the headphone mute. I have disabled this option and now I don't get the constant muting. There is a similar setting in Microsoft Teams (Devices --> Automatically adjust mic sensitivity) which you also need to disable.

73 replies

Nov 17, 2021 8:38 AM in response to masoud_soroush

Hello masoud_soroush,


After reviewing your post, it seems like you are using a wireless headset on the MacBook Pro and the mic mutes and will not unmute.

Does the headset disconnect from the Mac?

Are you using the mic on the headset or the internal mic on the Mac?

If you use the mic on the Mac does it work on calls?


Take a look at the Resetting the headphones to factory default settings section.

https://assets.sennheiser.com/global-downloads/file/13908/PXC550II_Manual_EN.pdf


Please don't hesitate to let us know if you need additional assistance.


Thank you for using Apple Support Communities. Have a nice day.

Dec 8, 2021 9:37 AM in response to masoud_soroush

Yes this is ridiculous and clearly a Monterey bug. I noticed that my AirPods work fine. It is only 3rd party bluetooth headphones with a Mic that are defeated by Monterey. Apple - issue a software update now!!! It's ridiculous in the pandemic state. I can no longer have private web meeting and have to shut off my headset and use the Mac mic and speakers. Fix it now please.


FYI my headset model is also the Aftershokz Aeropex.


thx

Jan 4, 2022 12:27 PM in response to masoud_soroush

I will add my case to this list as well. Currently running 12.0.1 on MacBook 16 (Intel). This exact problem began right after upgrading to Monterey. All browser-based video/audio recording and meeting systems are affected including VOIP calls. At some random point, while I am talking, my Plantronics V8200 headset (using a Bluetooth connection) will go into mute mode on the device. I am able to unmute on the device. The audio/meeting/VOIP software does not mute during this bug. This bug only occurs when I am talking, it does not occur when I am quiet.

Jan 12, 2022 11:20 PM in response to parmdhoot

I have installed the Bluetooth Explorer, the recommended setting above did not fix my problem.

In the bluetooth Status I see, during a call (when the mic is on) the Connection switches from Audio ACL Connection to SCO Connection. These seams to be normal. But during these SCO connection the Mic will be switch to mute on and just after to mute off which results in a pause of 3 Sec while the Mic is off. What I need is a hint how to observe and fix these SCO connection. Yes before the update to Monterey all was working fine.

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randomly mute the bluetooth mic on hedset

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