Hi there,
I use Sennheiser PXC 550-II, after updating OSX to version 12.0.1 on the MacBook Pro 2019 16" i9,
mic randomly get mute in the middle of a call and I can able unmute it, I try with the slack app and google meet browser,
how can I fix it? it looks like related to the nice feature to improve Bluetooth accessories.
Regards
I've been having this problem too (Trekz Air and Aeropex) and I've figured out my problem. Looks like if you reduce the mic input level setting to zero then the Mac tells the headphones to mute. I had my Zoom audio settings set to "Automatically adjust microphone volume" which causes it to reduce the mic input level to zero whenever it thinks you are not speaking, which triggers the headphone mute. I have disabled this option and now I don't get the constant muting. There is a similar setting in Microsoft Teams (Devices --> Automatically adjust mic sensitivity) which you also need to disable.
Hello mario49,
yes the headphone was connected to the mac
yes I use the microphone of head set
yes when switch of the headphone microphone of macs works greate
already I reset the headphone today didn't use it on the online meeting
the couple wired thinks happened I will share it with you,
I have the same problem with Aeropex by Aftershokz after update to Monterey. Indeed please provide solution quickly, because it is really frustrating!!! I already reset the headphone. Restarted the computer, tried everything in systems preferences, but the problem still exists.
Hello Apple Support team, Is there an update on this issue? I use my Macbook Pro for work and it impacts my Webex and Google meeting web meetings. I have to dial in for each of my web meetings, because the audio on my Macbook is unreliable since I upgraded to Monterey 12.0.1. Thank you
I have the same problem with Aftershokz Air headphones after updating to Monterey on my MacBook Pro 2020. Please provide a solution quickly, because it is really frustrating!!! I already reset the headphone. Restarted the computer,
tried everything in systems preferences, but the problem still exists. Work calls are unable to be done and productivity is being effected. Thank you
Exact same issue here. I work in IT as well and am evaluating Monterey before we deploy it to the rest of our customers. I have been using a Plantronics Voyager bluetooth headset for over a year now without any issues. I upgraded my M1 MacAir to Monterey and now, several times during a call, my Plantronics goes on Mute. I have to manually press the mute button on the headset to turn off the mute. It's really strange...as if the mac is telling the headset to mute itself. Sometimes I can talk for several minutes without issue....but most of the time it is muting so frequently that I have to switch to a wired headset which works fine. I have not tried a headset from a different manufacturer yet.
Hey peeps,
Have you resolved this issue?
I have a similar problem as the OP.
Ever since the Monterey update, my Samsung earbuds live have been constantly put on mute in the middle of my meet and/or slack calls. It is only audio going out being muted, as I can hear the sound from others in the call but they cannot hear me once the "mute" issue happens. Strangely, I can use them without issue to listen to music or videos but the problem essentially is related to my headphones microphone, which get muted constantly and have not been able to fix.
Its is important to mention that the only way to resolve it is to disconnect from bluetooth and just take calls on the regular audio/mic from my MacBook Air (bought with Big Sur 2021). But it has been months now and I cannot keep working like this.
I hope Apple can solve this ASAP as it is a huge issue considering I am constantly on calls at work.
Thank you all for your input.
Regards,
Os
The login window will have Safe Mode in the upper right hand corner:
If you have a wireless BT keyboard with rechargeable batteries connect it with the charging cable to make it a wired keyboard to assure you'll get to the right login windows
UGGH. Updated to Monterey at end of last week… I knew there was a reason I should wait!!! My Aftershokz auto mute in both Meets (Chrome) and Facetime (from M1 Macbook Air) tonight while troubleshooting w my IT partner. My other bluetooth 3rd party airbuds the sound is extremely low, too much to use. I have to plug in a headset with audio jack. 🤦♀️ This is not workable for a professional meeting.
Great that you all found a work around! Not possible in Google Meet as far as I can tell.
My update is that I have been working with Apple Support on this. We have had two sessions and they have collected data from me to bring to the developers. I will be meeting with them again tomorrow.
Not sure why there is an entry marked as “solved” here. I tried it and it didn’t work for me. I’m guessing Apple doesn’t really care if it has a bug that basically mutes third-party headsets. I suspect if this was happening to AirPods we would get a fix pretty quick. I’ve been using Macs for decades and one of the best things about them was that they just always worked when you plugged something in (or connected via Bluetooth).
Exact same issue here with a pair of Sennheiser HD 450SE. I actually thought it could be the headphones and asked for a replacement just to find the same issue again.
Too much money for a high end laptop that won’t let you have a decent videocall…
I confirmed randomly headphones will mute from system sound settings
I will try safe mode later
I have exact the same issue after Upgrade my Mac Mini yesterday evening.
Hello I have the same problem with Aeropex by AfterShokz headphone after the update after the Monterey update. Please provide solution. I think this is clearly a bug.
The problem is still there even after resetting the NVRAM. This is clearly a bug and it is not possible to have video calls anymore. Please provide the solution.
randomly mute the bluetooth mic on hedset
