MacBook Pro 2021 14" add card frozen

I am setting up my new MacBook Pro 14" and a software glitch is stuck on adding a card to ApplePay. It gets to the terms and conditions accept or decline window but won't let me click either. It has locked the pop up window and won't let me exit to finish the set up. Normally I'd restart the computer but it's in set up mode and not finished. help please

Posted on Nov 16, 2021 7:17 AM

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Posted on Nov 16, 2021 7:25 AM

The setting that indicates Apple Setup Done is not set until the END of the process, so if you Restart, it will enter Setup again at the beginning.


If you have spent only a few minutes of your time in Setup Assistant, feel free to restart your Mac and try again.

10 replies

Dec 28, 2021 6:42 PM in response to mikewalker1983

Last thing we need is another "yes I have that same problem"; but just to add; I ran into this in my new MacBook Pro 14" setup. First 2 cards were added but the 3rd card was not and it hung and clicking the decline or accept option did nothing.


As per the previous users, had to restart by pressing and holding the "on/off" button and when loaded, went straight into the desktop view.


Not sure if I missed any setup option activities. Does anyone know how to get back to the set-up from here?

Dec 10, 2021 6:22 AM in response to ku4hx

Apologies for my colloquial turn-of-phrase.


I meant that there was no way forward, nor backward.


Had seemingly successfully added 3 cards, but on the 4th, I was able to neither accept, nor decline the terms.


Keyboard and mouse all still working, but the accept/decline buttons were non-operational. Just have a little 'bong' sound each time clicked (also tried keyboard/enter). Had to hold power button down.

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MacBook Pro 2021 14" add card frozen

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