upgrade MacOS Monterey problem

Spec : imac 27 Retina 2020 i9 big sur 11.6.1

problem found after updated MacOS Monterey 12.0.1

1) Screen saver found malfunction :- cannot select or click on new installed Monterey pics or big sur default pics as well, AND, only dark screen when screen saver if active

2) Face Time doesn't work : - even any caller or any device call-in, Face time was cut when which side picked up, AND, no any button or pull down appear for further action

I have call Apple support but actually can't solve the problem

sad and painful downgraded in finally

anyone can help or advise please

regards

iMac 27″, macOS 11.6

Posted on Nov 17, 2021 6:47 AM

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3 replies

rkaufmann87

Level 10

148,500 points

Nov 17, 2021 7:25 AM in response to Ricejil

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211

Nov 17, 2021 8:22 AM in response to Apple2b4me

Apple2b4me, best to start a fresh thread for your issues with Monterey so that proper attention can be give to solving your specific game problem.

Responding in this thread may confuse things. 👍🏽

Nov 17, 2021 8:17 AM in response to Ricejil

Upgrade from Big Sur to Monterey rendered my game apps useless (purchased from App Store). This happened in past when upgraded to Catalina. Problem then was 32 Bit to 64 bit. What now?

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upgrade MacOS Monterey problem