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Bmiller192a Author

Level 1

4 points

I am unable to access my old Apple ID account because my email linked to the account is no longer accessible (Verizon email shut down) and I am unable to remember my 2 security questions exactly. What can I do?

This stemmed from an Activation Lock that was randomly triggered on my old iPod touch which I can no longer access now unless I can log in through my old Apple Account. There must be a way to resolve this issue if I know the email address and password to the Apple Account, yet everything leads me back to sending a confirmation email to the email address which is no longer accessible.

iPod, iOS 9

Posted on Nov 17, 2021 1:31 PM

Top-ranking reply

shoeluvr13

Level 6

17,683 points

Posted on Nov 17, 2021 3:17 PM

Check out https://support.apple.com/en-us/HT201441

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I am unable to access my old Apple ID account because my email linked to the account is no longer accessible (Verizon email shut down) and I am unable to remember my 2 security questions exactly. What can I do?

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