MacBook Pro 2017 A1708 problem with 3rd party SSD

Hi guys,

Last Monday I upgraded my MacBook Pro’s 2017 A1708 SSD because the original one died. I purchased an OWC Aura Pro NT 240gb SSD because it was I think the most compatible and low cost solution I could think of. By the time I upgraded i’m experiencing the following problems.


  • My machine cannot execute a restart (I restart the MacBook and it takes about 30 seconds to boot back again and when it opens it displays a windows indicating that "My computer was restarted because of a problem")
  • When the machine is shut (with closed lid) I connect the power cord and I get no charging sound, when I open the lid in order for the Mac to boot to the OS I get a folder with a question mark.


Could you please advice a possible solution to these issues?

MacBook Pro 13″, macOS 12.0

Posted on Nov 19, 2021 10:36 AM

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Posted on Nov 20, 2021 4:14 PM

Machine Check Errors are usually caused by a hardware issue. Make sure to disconnect all external devices in case one of them is causing a problem.


Either the new SSD is bad, or the laptop has some other hardware issue (perhaps those other hardware issues are why you thought you had to replace the original Apple SSD, although the original Apple SSDs for this laptop do tend to have a higher rate of failure). I should also mention that Apple does have a free repair program for some faulty SSDs in this particular model laptop:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


As well as a free Battery repair program (only affects certain laptops and only an AASP can confirm if the laptop qualifies):

https://support.apple.com/13inch-macbookpro-battery-replacement


FYI, here is the current list of publicly acknowledged free repair programs for various Apple products (some products such as your laptop may have multiple programs):

https://support.apple.com/service-programs


I suggest reinstalling the original Apple SSD and having Apple or an Apple Authorized Service Provider examine the laptop to see what they find wrong with it. If you go to an AASP, I suggest taking your OWC along as well as an AASP may be willing to test the laptop with the OWC SSD (Apple won't have anything to do with third party parts, but some AASPs might). Take your charger and charging cable along as well just in case they need to be checked out as well for the possible charging issue.


If you have a USB drive available you could try installing macOS to the USB drive to see how the laptop works. You will need to have a working internal SSD installed though since the macOS installer requires it (you may want to try with the original Apple SSD installed in case it works just enough to allow the macOS installer to work). If the laptop works Ok while booted to the USB drive, then it may indicate the issue is with the OWC SSD. However, if the laptop crashes even while booted to the USB drive, then it doesn't really help us unless the crash log provides some more/other information. If you have access to another Mac capable of running macOS 10.13+, then use that Mac to install macOS to a USB drive so you can test the laptop without an internal SSD installed. This latter option may provide the most information about the issue.


Troubleshooting this is not easy because of how the Apple hardware and macOS work. The USB-C Macs are the hardest computers to troubleshoot.


Good luck.

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16 replies
Question marked as Top-ranking reply

Nov 20, 2021 4:14 PM in response to anastasios1984

Machine Check Errors are usually caused by a hardware issue. Make sure to disconnect all external devices in case one of them is causing a problem.


Either the new SSD is bad, or the laptop has some other hardware issue (perhaps those other hardware issues are why you thought you had to replace the original Apple SSD, although the original Apple SSDs for this laptop do tend to have a higher rate of failure). I should also mention that Apple does have a free repair program for some faulty SSDs in this particular model laptop:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


As well as a free Battery repair program (only affects certain laptops and only an AASP can confirm if the laptop qualifies):

https://support.apple.com/13inch-macbookpro-battery-replacement


FYI, here is the current list of publicly acknowledged free repair programs for various Apple products (some products such as your laptop may have multiple programs):

https://support.apple.com/service-programs


I suggest reinstalling the original Apple SSD and having Apple or an Apple Authorized Service Provider examine the laptop to see what they find wrong with it. If you go to an AASP, I suggest taking your OWC along as well as an AASP may be willing to test the laptop with the OWC SSD (Apple won't have anything to do with third party parts, but some AASPs might). Take your charger and charging cable along as well just in case they need to be checked out as well for the possible charging issue.


If you have a USB drive available you could try installing macOS to the USB drive to see how the laptop works. You will need to have a working internal SSD installed though since the macOS installer requires it (you may want to try with the original Apple SSD installed in case it works just enough to allow the macOS installer to work). If the laptop works Ok while booted to the USB drive, then it may indicate the issue is with the OWC SSD. However, if the laptop crashes even while booted to the USB drive, then it doesn't really help us unless the crash log provides some more/other information. If you have access to another Mac capable of running macOS 10.13+, then use that Mac to install macOS to a USB drive so you can test the laptop without an internal SSD installed. This latter option may provide the most information about the issue.


Troubleshooting this is not easy because of how the Apple hardware and macOS work. The USB-C Macs are the hardest computers to troubleshoot.


Good luck.

Nov 23, 2021 11:19 PM in response to HWTech

Hi

I contacted OWC's tech support and I was advised the following.

"install your Aura N and boot into internet recovery with the OS of Big Sur. Then you should be able to format and use the drive, following the same formatting. In order to update to Monterey you will need an Apple original drive due to a EFI Firmware incompatibility. OWC does have an Apple SSD rental program that you can partake in to update your OS

My only thing is that from the first time I installed OWC SSD I formatted the drive and installed macOS Monterey.

Nov 24, 2021 10:00 AM in response to anastasios1984

You mentioned in an earlier post that you did attempt to install an older version of macOS. If the installation of older versions of macOS failed, then you need to mention this to OWC tech support since the older macOS should work with the new OWC SSD. If the older versions of macOS don't work, then it indicates a problem with the new SSD and it should be exchanged under warranty. You should also mention that with the new SSD installed the laptop is experiencing other issues which disappear once the original non-functional Apple SSD is reinstalled. It seems pretty clear from your troubleshooting that the new OWC SSD has a problem and is most likely bad. Make sure the OWC tech support agent understands these points.


Nov 22, 2021 8:22 AM in response to anastasios1984

Ok, so the two possibilities are either you have a bad SSD from OWC or the Logic Board is bad. In nearly all of my own repairs I find the SSD is most likely the problem so I would suspect the original Apple SSD is indeed bad. You will need to contact OWC tech support for assistance since the new SSD most likely is bad as well. Most likely they will exchange the SSD.

Nov 20, 2021 7:58 PM in response to anastasios1984

It would not surprise me that the original Apple SSD failed. However, when you boot to the macOS installer (recovery or USB installer) and launch Disk Utility you may need to click "View" and select "Show All Devices" before the physical SSD appears on the left pane of Disk Utility. macOS and Disk Utility can sometimes be difficult to use in situations like this. It may not hurt to try the original Apple SSD again knowing this extra information.


Just something to consider if you continue to have issues with the new SSD plus it would be interesting to see if you get the "dings" again when connecting the charger when the original Apple SSD is installed. If the "dings" return with the original Apple SSD (even if the SSD is bad) and the "dings" disappear when the OWC SSD is installed, then it does point to an issue with the OWC SSD or perhaps a latent issue with the Logic Board since the OWC SSD may be drawing more power than the original Apple SSD.


Good luck. Let us know how it goes.

Nov 20, 2021 12:52 PM in response to HWTech

Hi,


Thank you for the quick response on this, my problem started by the time my original SSD died (with macOS Big Sur installed).

Regarding this i replaced the original SSD with the OWC SSD and I installed with a bootable usb macOS Monterey. This is when I witnessed issues such as:

  • My machine can't perform a normal restart and it takes about 25seconds to reboot by displaying a message "Your computer was restarted because of a problem" and the Error report shows the following.


  • Every time a connect my power cord when the lid is closed I get no charging sound (the charging sound displays only when my MacBook Pro lid is open).



Nov 20, 2021 5:01 PM in response to HWTech

Hi,


Thank you very much for taking the time to respond in detail to this.

Let me answer to everything that you have mentioned.


At first, I checked every repair program but unfortunately I'm not eligible for a repair regarding SSD, battery etc.

I could re-install the original SSD but the problem as far as I remember is that it was not traceable by my MacBook in the Disk Utility (not even by pressing the option key at boot up or by pressing cmd+R in trying to enter the macOS recovery).

I have standard usb3 mechanical hard drives that I could install macOS via bootable usb to check if the restart issue persists so I can have a clear view if is an OWC SSD issue.


Thank you for your time.

Nov 25, 2021 6:47 AM in response to HWTech

Hello,


I tried many different things in order to troubleshoot the previous mentioned issues.

  • I installed macOS to an external HD and tried to run macOS to check if the issue with the faulty restarts persist but unfortunately nothing changed.
  • I reinstalled the original SSD and run diagnostics but as previous said it was already non functional (as shown in the attached picture) but no reboot issues now with the original SSD.






[Image Edited by Moderator to Remove Serial Number]


Nov 20, 2021 10:13 AM in response to anastasios1984

The blinking folder with question mark indicates no bootable drive is available. Have you installed macOS to the new SSD? You will need to boot into Recovery Mode (Command + R) in order to access the online macOS installer for the OS that was last installed on the old SSD (in theory since sometimes it will only boot to the OS which originally shipped with the laptop). If macOS 12.x Monterey was installed on the original SSD, then you can also try booting into Internet Recovery Mode using Command + Option + R. If macOS Monterey was not installed on the original Apple SSD, then it may not currently be possible to install Monterey since users on these forums are reporting that Monterey is refusing to install when an internal third party SSD is installed.


Once booted to the macOS installer you need to use Disk Utility to erase the whole physical drive. Within Disk Utility you may need to click "View" and select "Show All Devices" so that the physical drive appears on the left pane of Disk Utility. The physical drive is usually identified by its make & model. Erase the physical drive as GUID partition and APFS (top option). If the erase is successful, then quit Disk Utility and select the "Reinstall macOS" option.


If the laptop is not properly recognizing the charger (no "ding" when connecting the charger), then make sure you are using at least a 61W charger and make sure to connect the charger directly to the laptop. Try using the other USB-C port as well. If the charger still does not work, then try rotating the connector of the charging cable 180 degrees upside down in case you have a half bad USB-C port. You can also try unplugging the charger from the electrical outlet for a minute to reset the charger's internal circuitry. You can also try an SMC Reset. Here is an Apple article for troubleshooting USB-C charging issues:

If your USB-C power adapter isn't charging your Mac notebook - Apple Support


Did you disconnect both the battery flex cable as well as the Battery BMU screw before inserting or removing the SSD? If not, then you may have damaged the laptop and/or the SSD.


If the laptop is working and you still cannot install or boot macOS from the new SSD, then you will need to contact OWC tech support for assistance. If, however, the laptop has some sort of hardware issue, then OWC won't be able to help you and Apple may give you grief for using a third party SSD. FYI, Apple and Apple Authorized Service Providers may not be able to properly diagnose any hardware issues with the laptop if the original Apple SSD is not installed and of course the first thing they will want to do is replace the bad SSD even if that is not the only hardware issue because Apple & AASPs don't usually have a spare SSD to install for testing purposes since this laptop uses a proprietary SSD unique to just the two laptops from 2016 & 2017.


Good luck.

Nov 21, 2021 4:30 AM in response to HWTech

Hello,


After a week or so trying to find what exactly happened to my MacBook Pro 2017 A1708 my findings are:

  • When connecting the power cord with the lid closed I get no charging sound, if I connect the power cord when the machine is open with the lid open then I can hear the charging sound.
  • After the SMC reset process with the power cord connected my MacBook restarts automatically, when executing the same process without the power cord my MacBook isn't booting automatically.
  • If I restart my Mac when the power cord is connected it takes about 1 minute to reboot and when it opens it displays a box that informs me that the machine was shutdown/restarted due to a problem (attached pictures in my previous conversation).


I tried the following:

  • Reinstalling the macOS through the recovery process and through bootable usb.
  • SMC - PRAM NVRAM reset.
  • I installed the macOS in an external usb drive to test if this has to do with my recent SSD upgrade using OWC Aura Pro NT 240GB SSD.
  • I also tried to install older macOS versions (Mojave - Catalina - Big Sur).


So far, nothing fixed these issues.

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MacBook Pro 2017 A1708 problem with 3rd party SSD

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