New iPhone 13 Pro arrived with damage to the screen

I received my new iPhone 13 Pro and didn't fire it up until my kids could put a screen protector on it. I'm 82 and need help with such things. They showed me that the phone's screen already had scratches on it and there was paint missing from the case as well. This was to be a NEW phone, not refurbished so I didn't do anything to get it up and running. Our son died 9/13/21 of Covid-19 and we had to go to California to attend his Memorial Services, etc. and now I need to know what to do about my DAMAGED new iPhone 13 Pro.

iPhone 13 Pro

Posted on Nov 19, 2021 11:07 AM

Top-ranking reply

Tesserax

Level 10

158,208 points

Posted on Nov 19, 2021 11:13 AM

If this iPhone was purchased directly from Apple, you have 14 days from the purchase date to return the phone for either a refund or a replacement.

Alternatively, you can contact Apple Support directly for assistance with this matter. To so so, simply select the "Get Support" link in the upper right-hand side of this forum's web page.

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New iPhone 13 Pro arrived with damage to the screen

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