Is there a complaints process for Apple? I can't find any obvious links on the website.
iPhone 7
So if you have a complaint you would like to make on an Apple Retail store or Call center advisor you can contact 1-800-MY-APPLE and tell them you want to file a complaint. They will submit that for you.
Hope this helps ;)
So if you have a complaint you would like to make on an Apple Retail store or Call center advisor you can contact 1-800-MY-APPLE and tell them you want to file a complaint. They will submit that for you.
Hope this helps ;)
If you're having issues, contact Support using the Get Support link above.
We wrote to the Customer Complaints Department, Apple, Hollyhill Lane, Hollyhill Industrial Estate, Cork, Republic of Ireland. We are in the UK and this is the European HQ. If you are elsewhere you will need to find the address for your region - they do not make it easy. We posted two weeks ago and haven't received any acknowledgement.
My issue hadn't been resolved by Apple Support and I had received misinformation. I tried this route again insisting on an email address to raise the complaint so there could be no misunderstanding and I would receive a written response - apparently you can't email your complaint, the routes are via the Apple Support however when really pressed they gave a customer support postal address that I could write too.
Thanks, had tried this route several times with my issue unresolved. Needed somewhere I could write to without receiving a load of platitudes and no result. Now have a postal address so will see if that works.
What is the postal address? please publish.
Cannot believe how many hours we have spent trying to resolve a problem with an IWatch. Hours at Apple store, repair services, promises broken by supposedly highest support staff, etc. This all over a child’s IWatch worth $400 which was under warranty that expires this month.
Funny, we are Apple shareholders and always thought Apple was like the Rolex brand - best in its field.
I appreciate that some will be looking for complaints process and contacts in US, and some in UK. Please could I ask that if anyone finds contact information or their process published to post here? I’ve been passed from pillar to post in the UK, and desperate to raise a complaint and get support, as an existing customer, the way I’ve been treated, I feel like going to the press may only route. I wouldn’t wish this lack of after care support on anyone.
Thanks but we are in California. Anyone out there with a postal address for this area, would be greatly appreciated. They don’t make it easy, do they.
I also have a complaint about my iPhone. I'm not able to view some of the web pages on the safari browser.
IPOD’S SHOULD HAVE PHONE PLANS
Complaints process
