HomeKit shows all unresponsive, Alexa controls them fine

I have a number of Hue lights that were all connected both through Alexa and Apple Home Kit. My network recently changed with an upgrade in fiber speeds. I had to modify the network connections in Alexa to get everything paired up again.

Alexa is working perfectly. HomeKit however shows all the devices as unresponsive except for the AppleTv which it still controls. How do I get HomeKit to reacquire my devices?

i do not have a HomePod. I had all this working fine without one. I have a Hue hub. Again, it’s working fine but HomeKit isn’t.

Apple TV 4K

Posted on Nov 20, 2021 7:50 AM

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2 replies

Chris_D13

Community Specialist

Nov 21, 2021 9:16 AM in response to klessa

Greetings klessa,

Thanks for visiting the Apple Support Communities! It seems your HomeKit accessories are showing as unresponsive after a change in your internet service.

Have you had a chance to restart your modem/router? If not, give that a try to help clear up connection issues. If the issue persists, delete the accessories from the Home app and set them up again, and then test the behavior:

Add a HomeKit accessory to the Home app - Apple Support

Kind regards.

klessa Author

Level 1

10 points

Nov 21, 2021 10:34 PM in response to Chris_D13

That seems to always be the primary suggestion, delete all the devices and re-add them. Alexa and Hue recovered just fine from a network name change, why can’t Apple Home? That’s a lot of work to redo

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HomeKit shows all unresponsive, Alexa controls them fine