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User profile for user: Vince0219
Vince0219 Author
User level: Level 1
6 points

iPhone stuck with software update on initial set-up

Sorry, but I am already fed up with my new iPhone... right now I'm stuck in the third run of trying to set-up my brand new iPhone 13 Pro (256gb, silver). When booting the new iPhone I chose the option to transfer data from my old iPhone right beside it.


It takes my smoothly through the process just right before the transfer starts. The new iPhone then wants to be updated to iOS 15.1.1. It downloads the software and is then stuck on "preparing update" forever. I re-booted and wiped the new iPhone twice already after 15min of the spinning "preparing update" wheel. Now I am in the third run and it's doing the same thing again...


Any ideas on how to solve?


TIA

iPhone 13 Pro

Posted on Nov 23, 2021 4:07 AM

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User profile for user: tgok23
tgok23
User level: Community Specialist

Posted on Nov 24, 2021 6:58 AM

Hello Vince0219,


Thanks for posting in Apple Support Communities. Congrats on your new iPhone! It sounds like you're having trouble with getting your new iPhone set up. You need to complete the iOS update to finish the set up.


Let's start with this guide: If your iPhone, iPad or iPod touch won’t update. You might need to remove the update, change the network or use a computer. It's all covered here. As a suggestion, we'd try a different network first.


Once finished, this should help: Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch. We'd want to see if you can complete setting up your iPhone with Quick Start.


We hope this helped you.


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User profile for user: tgok23
tgok23
User level: Community Specialist

Nov 24, 2021 6:58 AM in response to Vince0219

Hello Vince0219,


Thanks for posting in Apple Support Communities. Congrats on your new iPhone! It sounds like you're having trouble with getting your new iPhone set up. You need to complete the iOS update to finish the set up.


Let's start with this guide: If your iPhone, iPad or iPod touch won’t update. You might need to remove the update, change the network or use a computer. It's all covered here. As a suggestion, we'd try a different network first.


Once finished, this should help: Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch. We'd want to see if you can complete setting up your iPhone with Quick Start.


We hope this helped you.


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iPhone stuck with software update on initial set-up

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