Why was I charged for the gift card that I received during the Black Friday promotion?

i just spoke to cus service and was basically told the that's just the way they decided to do it. no rhyme or reason

Surely they took $100 off the ipad and gave me the gift card, now i'm paying back the $100. That was such a deceitful way to get $100 from me. I was fine paying full price for the Ipad, and I would have spent at least another $100 for the Apple pencil. Absolutely no reason to mislead or blatantly lie!

Same here. Waiting for Apple Support now. Black Friday deal was discounted device PLUS a gift card. $749 for ipad pro, PLUS $100 gift card.

If this is a misunderstanding, why was the gift card issued ONLY after the iPad shipped? There would be no reason for this.

You'd expect this off some shady website, but c'mon Apple...

You're wrong.

I bought an ipad for $799. With the purchase of this ipad, it was promoted with a $100 gift card.

I clicked the link. Made my purchase.

I got billed $799 + tax.

I then got billed another $100 for the gift card that was "promoted" for Black Friday incentive "When you buy a qualifying device" (varied by device)

If i wanted to BUY a gift card, I would have simply done that. I never added a GC to my order.

So what I did... was just pay full price for an iPad at $899? You call that a black friday deal?

They gave me a $100 break... then sold me back the $100 they just gave me? In what world does this make any sense?

It was not an either/or deal (card or price break). There was no where to indicate this... if this is what they're trying to tell people.

Furthermore, the "GC" wasn't sent until my device shipped (to prevent spending the promotional card and returning the device).

If I was simply buying a gift card, then why the delay? I could go buy one anytime day/night and get it immediately. What would be the reason for buying one separately here and waiting?

OK... I'm an idiot. But muguy - your assessment isn't correct either.

My ipad ($799 sale price) + tax was $842.69

My CC was actually charged $742.69... then 2 days later, a separate charge for... $100.

Still something not right there. Are they skimming sales tax dollars? Charging me tax on $799, yet billing me less and putting the rest to the gift card?

I'd like to know the reasoning behind 2 separate transactions for a single purchase.

So everyone else with this issue... check the other charge.

742.69 + 100 = 842.69. That's correct.

You are taxed on the entire transaction amount too, that's also correct.

As for two separate transactions, that's just a choice they made. Maybe for ease of returns. Maybe for ease of implementing the deal. Maybe for accounting reasons. Maybe you ordered online. Most likely because Apple charges when items are shipped, which may not have been at the same time.

Not true! My invoice clearly shows -100 for the MacBook and then +100 for the gift card which I did not want. So in the end there was no savings I can just now get more apple stuff worth another 100.

I gather you returned the product?

You got a $100 gift card for your purchase, as expected. You can use that for anything that you would like to buy in the future; it could be $49 in which case you would have a balance remaining. Or it could be $125 in which case you owe $25.

No, I didn't expect to get a gift card, and never was told I would be getting ....a "gift card" is a "gift"....this is a charge added to my invoice I never expected and certainly don't want....I thought I was getting $100 off the price of the Mac Air, now I am going to return it unopened , when it arrives,

my 2015 Mac Air will contrition do just fine.

do just fine

The promotion was for a $100 gift card with the purchase of a MacBook Air, 13-inch MacBook Pro, and Mac mini. The promotional gift cards ranged from $50 to $200 depending on what was purchased. So, you purchased during the promo period, and received the promotion. Seems all is good. It might not be what you wanted but it is what was being offered.

Can you provide us with the phone number? Apple agents do not understand our frustration. I was charged for the full amount of the products plus the so-called gift cards, but the promotional gifts cards are still being held hostage. All the charges showed up on my credit card statement but I have not received the gift cards yet....

This whole thing is shady AF. I did a straight-up purchase. If the $100 "gift card" was truly just a discounted price, why did it pad my order with another $100 GC that I didn't want?

Why hold a purchased gift card until the product shipped? If it was just a gift card - and not a promotional item... why not right away?

They issued a credit. I asked if that would void the GC. At first they said "yes", then they said they're just putting in for a credit. So I guess I'll know if/when I try to use it.

Same thing over here.

Basically I get charged the full amount for an iPhone + Apple Pencil + 75USD gift card.

It’s the same thing over here. I grt charged the full amount of the iPhone and apple pencil + the gift cards. That sucks!