iPhone 12 and 2011 pilot not connecting

Why does my iPhone 12 only SOMETIMES work via USB? Sometimes it works with no issues. Then I stop the car and get out for 30 minutes and come back and it says “Unsupported Ver.” and nothing works. Is there any upgrade to fix this besides a new $500 stereo that does really fit into the dash?


2011 Honda Pilot

Posted on Nov 28, 2021 11:12 AM

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3 replies

Nov 29, 2021 9:39 AM in response to epvonachen

Hi there epvonachen,


We understand you're trying to connect your iPhone to your car via USB.


Get started with the steps below from How to connect your iPhone, iPad, or iPod touch to your car:

"Connect using USB playback

  1. Restart your device and your car.
  2. Make sure that your device is unlocked and on the Home screen.
  3. If possible, try to connect using another cable or USB port. Check the manual that came with your car to learn how to connect an Apple device.
  4. Check your charging port for any debris or damage. Make sure that your charging cable is properly inserted into the port.
  5. Update your device.
  6. Make sure that your stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
  7. Try playing audio from a different app. If you can't play audio from a third-party app, contact the app developer for help. If you can't play audio from an Apple app, contact Apple Support."


Regards.

Nov 29, 2021 9:49 AM in response to Erica_S1

I know how to plug in my phone. I’ve been doing it since 2011 when I bought the car. That was not the issue. The issue is now that I am running 15.1.1, it more times than not, says unsupported on my pilot’s stereo. Though the car is only 10 years old, now my phone doesn’t work. Only thing I can find to do is replace the stereo, which doesn’t actually fit the correct way and I spend over $500 to get it. It will look horrible in my $50k car. It’s ridiculous. Apple should release an update that makes it so we can continue to use our stereos.

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iPhone 12 and 2011 pilot not connecting

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