Free year Apple TV + gone

Question

Level 1

4 points

Free year Apple TV + gone

Hi,

I hope I posted this in the right category. In may this year I bought the latest Apple TV and got a free year of Apple TV +. In October this year I bought an apple one family subscription. I thought I would be credited for the remaining months of free Apple TV + I had left. Unfortunately I didn’t get anything back and have to pay the normal fee of 19.99 a month. I called customer service today and she said this is how it works. I remember I read only a few postings of people who got money back for the remaining months of free Apple TV +. Anyone here knows if I should call them again or what is could do?

Apple TV 4K

Posted on Nov 29, 2021 5:58 AM

Reply

Answer 1

Top-ranking reply

IdrisSeabright

Level 10

170,783 points

Nov 29, 2021 8:42 AM in response to guido248

Generally, if you have the free one-year subscription to Apple TV+ and you switch away from it, it's gone. You can't get it back and you don't get credit for it. I've never heard of anyone getting credit for the remaining months. That doesn't mean it has never happened but it would suggest that it's an exception. If Apple has told you that they won't make that exception for you, then you are most likely out of luck.

Reply

Answer 2

guido248 Author

Level 1

4 points

Nov 29, 2021 6:32 AM in response to RosaAlba

I think you maybe misunderstood my post, I don’t want money for something I got for free. The problem is that I should have had Apple TV plus for free with the purchase of the Apple TV 2021 but now that I’ve gotten an Apple One subscription I have to pay for my Apple TV plus. I read postings online of people who also were in the free period of Apple TV plus and when they got apple one, they were credited +/- 3 or 4 euro on their apple one subscription per month until the free period of Apple TV plus was over.

Reply