My face id doesn't work anymore , few days after ios15.1 update i always get the passcode is required notification whenever i need to unlock my phone.

its really annoying that i have to type a 6 digit pass code every time i pick up my phone when face id is way quicker any help???

Posted on Nov 30, 2021 2:13 AM

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Posted on Nov 30, 2021 2:30 AM

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Nov 30, 2021 2:30 AM in response to niiRaumdeuter

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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My face id doesn't work anymore , few days after ios15.1 update i always get the passcode is required notification whenever i need to unlock my phone.

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