Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AngryOrchid323
AngryOrchid323 Author
User level: Level 1
4 points

APPLE TRADE IN-VALUE

I just bought a new MacBook Pro 2021 because I thought I could offset the cost of the new one. I have been going back and forth with Apple! Its a little crazy that apple instructs one to remove your data from old computer after you migrate your information. Then after shipping the trade in value goes to zero from $850. The computer was working great prior to shipping with photos to backup my claim. I have spent 5K on the new apple device but I am feeling very undervalued as a customer. I am thinking this will be last apple MacBook pro because of the customer service or lack there of. Not to mention the Touch Bar generation I bought was horrible. Anyone has a solution how to fight the trade in value?

MacBook Pro 15″, macOS 10.12

Posted on Dec 2, 2021 8:02 PM

Reply
Question marked as Best reply
User profile for user: muguy
muguy
User level: Level 9
76,519 points

Posted on Dec 2, 2021 8:27 PM

A few things:


The value quoted is not the final value, which is determined by the trade-in partner and process. It's entirely plausible that the data you entered was incorrect or some other factor affects the value; that happens.


You could try selling it through a private party sale and see what you might get for the device. It's hard to know what the range is of possibility for a person-to-person sale.


You could ask for the decision to be reviewed and/or ask what made the value zero.

View in context

Similar questions

1 reply
Question marked as Best reply
User profile for user: muguy
muguy
User level: Level 9
76,519 points

Dec 2, 2021 8:27 PM in response to AngryOrchid323

A few things:


The value quoted is not the final value, which is determined by the trade-in partner and process. It's entirely plausible that the data you entered was incorrect or some other factor affects the value; that happens.


You could try selling it through a private party sale and see what you might get for the device. It's hard to know what the range is of possibility for a person-to-person sale.


You could ask for the decision to be reviewed and/or ask what made the value zero.

Reply

APPLE TRADE IN-VALUE

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up