Onenote crashes on startup - OS Monterey
Hi all,
My Onenote crashes just seconds after I start it. I noticed that this issue has been existing on Macs for a few years and I have tried the proposed solutions:
Open Finder > Click Go in the top menu > select Go to Folder:
1.Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
2.Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
3.Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
4.Restart your computer.
5.Try launching OneNote and signing in again.
Unfortunately this did not help. Does anyone have any other soltutions?
===============
This is the Error Report:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x000060000394fff0)
Date/Time: 2021-12-03 10:28:54 +0000
Application Name: Microsoft OneNote
Application Bundle ID: com.microsoft.onenote.mac
Application Signature: ONMC
Application Bitness: x64
Application Version: 16.55.0.21111400
Crashed Module Name: Microsoft OneNote
Crashed Module Version: 16.55.21111400
Crashed Module Offset: 0x0000000000b010e0
Blame Module Name: Microsoft OneNote
Blame Module Version: 16.55.21111400
UnsymbolicatedChecksum: 4F6A7EAC8A7226FB30F409F06563CF37
Blame Module Offset: 0x0000000000b010e0
StackHash: 2372228730f0e0a9-dm_0x00000000080575d8
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016b9f9660
Crashed thread: 10
OS Information
Operating System: Mac OS X 12.0.1 (Build 21A559)
CPU: ARM64e, Logical CPU Count: 10
Physical Memory: 16384 MB
Device_model: MacBookPro18,3
Screen: 2560.000000 x 1080.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 2560.000000, 1080.000000
CrashedApp_Virtual_Memory_Size_MB: 399808.000000
CrashedApp_Resident_Memory_Size_MB: 117.000000
CrashedApp_Memory_Footprint_MB: 48.000000
ErrorReportingDeviceUUID: AF0AAD89-55D0-584C-9F84-23073B6A0666
ErrorReportingUUID: C4DF0194-71AF-4565-B0EF-DECEBAEED35E
ULS UUID: 7D519F17-DE6F-4EB5-9CC6-E397BF7F3A3F
CrashedLogSessionId: 7D519F17-DE6F-4EB5-9CC6-E397BF7F3A3F
TimeFromLaunch: 0 hours, 0 minutes, 0 seconds
CrashedSessionDuration: 0
Total errors on this client: 65
Microsoft Application Information:
Audience: Production
Tenant_Id: 08e9dd51-0bc5-48dc-8cf2-690268880977
AudienceChannel: CC
AudienceGroup: Production
MacBook Pro 14″, macOS 12.0